Account Manager

EF Education First Teachers

Account Manager developing robust travel programs for educators at EF Explore America. Fostering client relationships to ensure repeat business and enhance customer satisfaction.

Posted 6/13/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manager the success of a portfolio of 70-80 accounts
Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
Support teachers and guide emergency situations successfully while groups are on the road
Sell a product that truly changes students lives by being fearless, focused, and having fun!

Requirements

What you’ll need

You are an exceptional relationship-builder, both with customers and internal stakeholders
You have strong sales instincts: you can recognize and capitalize on buying signs to repeat existing customers and generate referrals
You are flexible, with the ability to pivot quickly in a fast paced environment
You have a passion for managing details, ensuring that no request or need slips through the cracks
You’re a problem solver with a “nothing is impossible” attitude
You take pride in the quality of your customers’ experiences and utilize strong listening skills to identify essential information and make sure customer needs are met
Proficient in Microsoft Office Suite- Excel, Word, PowerPoint, Outlook, etc.
You can successfully balance the needs of the customer and business to know how to manage your time effectively
Spanish speaking preferred

Benefits

Comp & perks

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship-buildingsales instinctsflexibilitydetail managementproblem solvinglistening skillstime managementcustomer experience focus