Customer Service Specialist, Spanish Speaker, Email and Chat
Cross Border Talents
German-Speaking Customer Advisor – Email and Chat Support
Ecolab
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide written customer support exclusively via email and chat in German
- Serve as primary point of contact for users of a global social media platform
- Become an expert on platform features, policies, and procedures
- Diagnose customer issues and guide users through resolution steps; escalate complex/technical issues to internal teams
- Accurately document all customer interactions and resolutions in the CRM
- Identify recurring trends and insights from customer feedback to support service improvement
- Collaborate with team members and other internal departments for smooth support handovers
- Aim to meet and exceed SLAs and customer satisfaction targets
- Stay updated with new platform features, service updates, and support processes through continuous learning
Requirements
- Exceptional German (C2 level): fluent German with impeccable written communication skills
- Proficient English (B2 level) for internal communication and training
- Customer-focused with a genuine passion for helping people
- Strong analytical and problem-solving skills; keen eye for detail
- Adaptable and collaborative; comfortable working independently and in teams
- Highly organized; ability to manage multiple customer interactions and prioritize effectively
- Flexibility regarding shifts (specifics discussed during interview)
- Prior experience in customer service, social media support, or digital support valued but not required
- Legal work documents (MANDATORY): valid documents allowing the candidate to live and work in the European Union/Portugal
- Willingness to work on-site in Porto, Portugal
