Cross Border Talents

Customer Support Specialist, Spanish Speaker – Email and Chat

Cross Border Talents

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer questions and requests via email and chat (no phone calls)
  • Communicate clearly and professionally in Spanish and English
  • Follow company guidelines to resolve issues and provide helpful support
  • Use internal systems to document, update, and track user cases
  • Work as part of a friendly, multicultural team
  • Participate in training and career development opportunities

Requirements

  • Spanish (B2-C1) written skills
  • English (B2) for tools, training, and team communication
  • Customer service experience (in any field)
  • Based in or near Porto, Portugal (on-site only)
  • Available to start immediately
  • Willing to work rotating shifts, including potential night shifts
  • Comfortable with email and chat support (no phone calls)
  • Detail-oriented, responsible, eager to grow