Italian Customer Service
Cross Border Talents
French Customer Support
CBREX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide outstanding customer support to resolve inquiries and issues efficiently.
- Assist customers via multiple channels, including phone, email, and chat.
- Deliver accurate information regarding products and services.
- Handle complaints and escalate issues when necessary.
- Maintain a professional and empathetic attitude towards customers at all times.
Requirements
- Previous experience in customer service (mandatory)
- Experience in the tourism industry is a plus but not required
- Fluency in French (spoken and written)
- Candidates must already reside in Portugal (North to South)
- Candidates cannot have previously worked for this client in another BPO
Benefits
- Fully remote work opportunity
- Comprehensive training and ongoing support
- Dynamic and inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportproblem-solvingcommunicationempathycomplaint handlingescalationmultichannel support