Cross Border Talents

Customer Service Specialist, Spanish Speaker, Email and Chat

Cross Border Talents

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Support customers via email and chat only – no phone calls
  • Handle inquiries, provide clear information, and resolve issues efficiently
  • Use internal tools to follow up on cases and document interactions
  • Ensure a high standard of customer satisfaction across digital platforms
  • Collaborate within a multicultural team and follow company procedures

Requirements

  • Spanish (B2-C1) – written and reading
  • English (B2) – internal communication and tools
  • Previous customer service experience
  • Based in or around Porto – on-site position
  • Willingness to work rotating shifts (including possible night shifts)
  • Strong communication skills and attention to detail
  • Proactive attitude and team-oriented mindset
  • Immediate availability