Echo AI (acquired by Calabrio)

Manager

• Develop, implement, and oversee Response Team strategies to meet patient admission goals in alignment with the ERC PL mission, vision and values.
• Lead and mentor the Response Team, providing training, support, and resources to ensure professional and compassionate interactions.
• Monitor patient contact channels daily to ensure timely responses and effective handling of patient inquiries.
• Ensure that the Response Team provides compassionate and supportive experience for patients and families from the initial inquiry to assessment.
• Reviews daily admissions metrics, including inquiry volumes, conversion rates, and other KPIs.

Clinical Response Manager

Call Center Representative

• Oversee the administration and maintenance of the call center systems
• Maintain the organization's telecommunications infrastructure
• Provide technical support and troubleshooting assistance to users of telecommunications and call center systems
• Conduct user training sessions to educate employees on system features and best practices

Clinical Response Manager

UC & Call Center Administrator