Echo AI (acquired by Calabrio)

Admissions Coordinator

• Ensure admissions are coordinated from start to finish
• Ensure knowledge of census and bed board for efficient admissions flow.
• Accurately maintains list of open bed status and waiting lists at all programs and coordinates patient flow to ensure expedited admission process
• Coordination with all programs re-admission flow
• Coordination with UR and finance for admissions
• Coordination with patients/families, referral source and outpatient providers
• Demonstrates consistent knowledge and competence of patient census and patient flow to ensure efficient access to care
• Coordination of all admissions from call to assessment to admission
• Ensure efficient admissions flow through response team, assessment and admission
• Coordinate with the Financial Department in obtaining insurance verifications, payment information and providing facilitation of admissions
• Collect medical and psycho-social documentation regarding applicants to present to clinical staff when needed

Clinical Specialist

• The Clinical Response Specialist I is responsible for assisting patients, families, and providers in navigating the admissions process with ERC Pathlight.
• This role will help to manage calls and correspondence on a national level by completing clinical intake screens that demonstrate sharp clinical knowledge and skills, all while providing excellent customer service to patients, families, and providers seeking care with ERC Pathlight.
• Respond to inquiries, completing intake calls in a validating, timely, inclusive, and comforting fashion while determining clinical appropriateness to move forward in the admissions process.
• Demonstrate detail-oriented work through the necessary documentation, communication, and coordination to assist in the admission process to ERC Pathlight.
• Support coverage gaps for fax, email, voicemail, and web inquiry coverage to determine if patients and families are appropriate to move forward with receiving care at ERC Pathlight.
• Consult with referring providers and ERC Pathlight treatment teams regarding red flags or readmissions.
• May be required to work some evenings and/or weekends based on coverage needs at the time of hire.

Clinical Response Specialist I

Systems Engineer

• Responsible for the effective implementation, optimization, and ongoing support of the EMR system.
• Ensure the EMR system meets the needs of healthcare providers and supports efficient and accurate patient care.
• Participate in on-call rotation to provide after-hours and weekend support for emergent issues.
• Continuously evaluate and enhance the functionality and performance of the EMR system.
• Provide comprehensive end-user support, including troubleshooting system issues and training users.
• Collaborate with IT and vendor teams to ensure timely application of system patches and upgrades.
• Engage with key stakeholders to gather requirements and address system-related concerns.
• Collaborate with cross-functional teams to plan, coordinate, and execute the implementation of the EMR system.
• Maintain comprehensive documentation of system configurations and ensure compliance with regulatory standards.
• Utilize data analysis techniques to identify trends and opportunities for improvement within the EMR system.

Clinical Information Systems Analyst

Credentialing Specialist

• Coordinate the credentialing, recredentialing, and provider enrollment process for physicians, advanced practice providers, and allied health professionals.
• Complete, review, and submit credentialing and enrollment applications to Medicare, Medicaid, commercial insurance carriers, and managed care organizations.
• Monitor application status, follow up with payors, and resolve deficiencies to ensure timely provider enrollment.
• Verify provider credentials, including licensure, education, training, certifications, work history, malpractice coverage, and other required documentation.
• Maintain provider records in credentialing databases: MD Staff, CAQH, PECOS, NPPES, and other applicable systems, enabling tracking of credential expiration dates and maintenance of audit-ready files.
• Coordinate with providers and internal departments to obtain required documentation and respond to requests from payors for additional information.
• Research and resolve credentialing and enrollment issues affecting provider participation and reimbursement.
• Generate credentialing reports, maintain enrollment status reports, and support internal and external audits.
• Ensure compliance with federal and state regulations, accreditation standards, HIPAA, and organizational policies; communicate credentialing status updates to leadership and providers.
• Participate in process improvement initiatives.
• Willingness to work occasional nights and weekends with up to 25% of travel required.

Payor Credentialing Specialist

Call Center Representative

• Administers Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and other enterprise communication platforms.
• Provides advanced Tier II/III support for unified communications and related infrastructure.
• Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies.
• Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and improve enterprise communication services.
• Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to resolution.
• Creates and maintains accurate technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity.

UC & Call Center Administrator

Counselor

• educate patients on financial obligations
• review verification of benefits and estimated patient responsibilities
• process and review financial aid applications
• set up Payment Plans as needed
• bill lodging charges and manage cost balance
• help plan transitions between levels of care
• prepare financial paperwork for admissions
• communicate with claims department for billing issues

Admissions Coordinator

Clinical Response Specialist I

Clinical Information Systems Analyst

Payor Credentialing Specialist

UC & Call Center Administrator

Patient Financial Counselor I