Echo AI (acquired by Calabrio)

Counselor

• educate patients on financial obligations
• review verification of benefits and estimated patient responsibilities
• process and review financial aid applications
• set up Payment Plans as needed
• bill lodging charges and manage cost balance
• help plan transitions between levels of care
• prepare financial paperwork for admissions
• communicate with claims department for billing issues

Patient Financial Counselor I

IT Support

• Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members.
• Serves as a technical infrastructure liaison between vendor and business owners for critical systems.
• Works hand in hand with the Service Desk Manager to ensure all Tier 3 and 4 incidents are triaged appropriately.
• Works with Managed Security Service Provider (MSSP) to deliver a security first approach to service and solution delivery.
• Provides afterhours support as needed for critical systems and collaborates with team members to triage issues.

IT Infrastructure Manager

Account Manager

• Provides program education and develops relationships with referring providers
• Outreach to Professionals - Develops referral relationships
• Organizes and facilitates outreach symposiums and trainings
• Manages CRM efficiently and timely

Patient Financial Counselor I

IT Infrastructure Manager

Behavioral Health Partnership Manager