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Clinical Response Specialist I
Echo AI (acquired by Calabrio)Clinical Response Specialist I assisting patients and families in navigating admissions process at ERC Pathlight. Responsible for managing calls and correspondence on a national level with excellent customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong clinical knowledge and customer service skills while assisting patients and families in the admissions process. Capable of managing communications and documentation effectively to ensure a smooth intake experience.
Highest-signal resume keywords
Clinical Intake ScreeningCustomer Service ExperienceMental Illness ExperienceDetail-Oriented DocumentationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyTimelinessInclusivityComforting Communication
Industry Keywords
Patient AdmissionsClinical AppropriatenessReferring ProvidersTreatment TeamsNational Coverage
About the role
Key responsibilities & impact- The Clinical Response Specialist I is responsible for assisting patients, families, and providers in navigating the admissions process with ERC Pathlight.
- This role will help to manage calls and correspondence on a national level by completing clinical intake screens that demonstrate sharp clinical knowledge and skills, all while providing excellent customer service to patients, families, and providers seeking care with ERC Pathlight.
- Respond to inquiries, completing intake calls in a validating, timely, inclusive, and comforting fashion while determining clinical appropriateness to move forward in the admissions process.
- Demonstrate detail-oriented work through the necessary documentation, communication, and coordination to assist in the admission process to ERC Pathlight.
- Support coverage gaps for fax, email, voicemail, and web inquiry coverage to determine if patients and families are appropriate to move forward with receiving care at ERC Pathlight.
- Consult with referring providers and ERC Pathlight treatment teams regarding red flags or readmissions.
- May be required to work some evenings and/or weekends based on coverage needs at the time of hire.
Requirements
What you’ll need- Bachelor's Degree in any related field. One year of directly related experience may be substituted for a degree.
- 1+ years patient or person facing customer service experience.
- Experience working with individuals with mental illness.
- Willingness to work occasional nights and weekends.
Benefits
Comp & perks- comprehensive medical, dental, and vision coverage
- generous Paid Time Off
- Parental Leave benefits
- Retirement benefits
- tuition reimbursement