UC & Call Center Administrator

Echo AI (acquired by Calabrio)

Systems Administrator managing Microsoft Teams Phone and Amazon Connect for healthcare communication services. Collaborating on technical support and infrastructure modernization initiatives.

Posted 7/6/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Administers Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and other enterprise communication platforms.
Provides advanced Tier II/III support for unified communications and related infrastructure.
Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies.
Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and improve enterprise communication services.
Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to resolution.
Creates and maintains accurate technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity.

Requirements

What you’ll need

Three (3) or more years of experience administering enterprise unified communications, contact center technologies, Microsoft 365, or related enterprise infrastructure.
Experience supporting enterprise unified communications platforms, including Microsoft Teams Phone, Amazon Connect, CallTower, RingCentral, Lingo, or comparable unified communications and contact center solutions.
Strong analytical, troubleshooting, communication, and customer service skills, with the ability to support both technical and non-technical stakeholders.
Ability to work independently and collaboratively, manage multiple priorities, and participate in an after-hours on-call rotation as needed.
Ability to occasionally work evenings or weekends as needed and travel up to 25% of the time

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Generous Paid Time Off
Parental Leave benefits
Retirement benefits
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise Unified CommunicationsContact Center TechnologiesInfrastructure ModernizationWorkflow AutomationTechnical Documentation

Soft Skills

Analytical SkillsTroubleshooting SkillsCommunication SkillsCustomer Service SkillsCollaboration Skills