EBlock

Account Executive

• Sell EDealer services and solutions to automotive dealerships throughout your territory, conducting in-person and virtual demos
• Websites & website tools
• Digital Media (Digital advertising & SEO)
• Cars.ca marketplace subscriptions
• Add-on products (Inventory management, Trade In, etc)
• Build long-term dealer relationships to drive renewals, upsells, and product adoption
• Collaborate with internal teams (marketing, operations, and product) to relay market feedback
• Track sales processes and provide on-going reporting to sales leadership
• Day-to-day account management
• Participate in trade shows, industry events, and occasional team meetups
• Maintain accurate records and pipeline forecasts in Zoho CRM
• Recognize cross-sell opportunities for other products and services under E INC (Cars.ca & EBlock)

Sales Representative

Outside Sales

• Build, enhance, and nurture customer relationships to secure customer loyalty and generate business.
• Manage and service existing accounts and develop new accounts.
• Include virtual and on-site contact with dealership decision makers and related staff.
• Resolve customer concerns by taking immediate action independently or referring the customer to the appropriate manager(s).
• Persuasively explain to customers how the company’s products and services can reduce their costs and enhance their businesses.
• Provide customer training as required.
• Keep up-to-date with information about product and service innovations, changing needs of customers, market conditions, and competitors, and adjust sales strategy accordingly.
• Analyze sales data, prepare reports, and carry out other administrative duties associated with the sales function.
• Devise effective territory sales and marketing strategies.
• Discover sales opportunities through consumer research.
• Participate in industry or promotional events to cultivate customer relationships.
• Conduct training in sales techniques and company product attributes.
• Assess sales performance according to KPIs.
• Monitor competition within assigned region.

Territory Sales Manager – Automotive

Bilingual

• Répondre aux appels téléphoniques et aux courriels du soutien client de premier niveau pour fournir un service client et une résolution.
• Résoudre les problèmes de soutien de manière rapide et efficace tout en les signalant à l'équipe de vente, au responsable du soutien ou aux membres de l'équipe technique si nécessaire.
• Produire des journaux écrits clairs, efficaces et opportuns des appels et des courriels dans un système de suivi des cas clients pour gérer les demandes et les problèmes.
• Identifier et documenter les problèmes récurrents des clients afin de déterminer des solutions de travail standardisées, afin de s'appuyer sur une base de connaissances.
• Maintenir une connaissance pratique des produits et systèmes de l'entreprise.
• Faire des cas résolus du contrôle qualité attribué(e) aux développeurs, aux développeurs Web et aux concepteurs.

Représentant du service à la clientèle, bilingue – Automobile

Graphics Designer

• Design visual concepts based on a detailed project brief
• Create branded materials: digital ads, website banners, pop ups, logos, inner page graphics, iconography, minor video editing, and basic animated explainer videos
• Collaborate with coordinators and a team of designers and the dealer marketing team
• Translate briefs, objectives and brand guidelines into refreshing design strategies
• Adhere to strict schedules, fast timelines and deliverables
• Participate in continued learning and skill development through workshops and video lectures
• Provide website designs, branding, and digital marketing assets for automotive dealership clients

Junior Graphic Designer

Learning and Development

• Design, implement, and deliver internal talent development programs that support the continuous development of E INC employees
• Facilitate talent development program design and implementation for diverse audiences and training needs
• Research best practices and evaluate cutting-edge solutions to support employees, foster engagement, and enhance recognition
• Provide guidance and expertise on solutions and resources related to talent development
• Act as a resource on competencies and development tools for leaders and team members across Canada and the US
• Identify and address development needs and skills gaps; partner with leaders to provide coaching on feedback, performance reviews, goal setting, and engagement
• Recommend a strategy for delivering compliance training across multiple states and provinces
• Enhance and deliver new hire orientation sessions
• Partner with internal teams to embed talent development programs and ensure consistent support and transparency
• Manage and allocate training budget; create process for leaders to apply for external training funds
• Interact with leaders and team members across Canada and the US, responding to questions and needs related to talent development programs and processes

Talent Development Manager

Sales

• Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles.
• Distribute reports and keep all parties informed of general business operations.
• Inform buyers and sellers on the process, cost, and timing for completion of all claims.

Sales Resolution Agent – Automotive

• Build, enhance, and nurture customer relationships to secure customer loyalty and generate business
• Sales- and service-based position with monthly/quarterly and yearly targets
• Manage and service existing accounts and develop new accounts
• Virtual and on-site contact with dealership decision makers (on-site at dealerships 3-4 days per week)
• Resolve customer concerns by taking immediate action independently or referring the customer to the appropriate manager(s)
• Persuasively explain to customers and prospective customers how the company’s products and services can reduce their costs and enhance their businesses
• Provide customer training as required
• Keep up-to-date with information about product and service innovations, changing needs of customers, market conditions, and competitors, and adjust sales strategy accordingly
• Analyze sales data, prepare reports, and carry out other administrative duties associated with the sales function
• Devise effective territory sales and marketing strategies
• Discover sales opportunities through consumer research
• Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
• Conduct training in sales techniques and company product attributes
• Assess sales performance according to KPIs and monitor competition within assigned region