EBlock

Sales

• Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles.
• Distribute reports and keep all parties informed of general business operations.
• Inform buyers and sellers on the process, cost, and timing for completion of all claims.

Sales Resolution Agent – Automotive

Customer Support

• Respond to first level customer support phone calls and emails to provide customer service and resolution.
• Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
• Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues.
• Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase.
• Maintain a working knowledge regarding company’s products and systems.
• QA resolved cases that have been assigned to developers, web-developers, and designers.

Customer Service Representative – Automotive

Account Manager

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business
• Persuasively explain to customers how company’s products and services can enhance their business
• Proactively audit client websites and review Google Analytics performance
• Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement
• Work in a team environment and collaborate with other departments
• Resolve customer issues and complaints by taking immediate action independently
• Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities

Account Manager – Automotive

• Establishes, develops, and nurtures business relationships with current and prospective customers within assigned territory
• Responsible for building dealer consignment, increasing buyer attendance, and hitting sales targets
• Uses a relationship-based approach to assist customers through their auction needs
• Completes vehicle condition reports at customers’ dealerships
• Conducts walk-around inspections and takes multiple photos of each vehicle
• Prepares support documentation related to vehicle condition
• Field-based position; making local customer site visits
• Overnight travel within assigned geographic territory may be required up to 5% of the time
• Maintain current knowledge, and adhere to work instructions/procedures regarding inspections/documentation
• Follow all applicable safety and health-related procedures

Area Sales Coordinator – Automotive

Account Executive

• Represent either EDealer or EBlock as your primary role
• Prospect, build, and maintain customer relationships to secure customer loyalty and further develop business
• Identify, target, and aggressively pursue existing and new dealer prospects to achieve sales targets and revenue goals
• Own and grow a portfolio of key enterprise accounts with an emphasis on increasing the adoption of our E INC inventory lifecycle solutions
• Collaborate with key members of the EBlock, EDealer, and cars.ca enterprise sales teams to build joint solutions and drive sales and revenue
• Map and execute cross-functional engagement strategies involving our sales teams and resources to achieve targets
• Laser focus on pipeline ensuring disciplined prospecting techniques
• Build deep, trusted relationships with enterprise accounts
• Confidently present EBlock, EDealer, and cars.ca technologies and value propositions and overcome objections
• Understand customers’ current and future needs and identify opportunities for additional adoption of our solutions
• Build and execute multi-quarter account strategies and business plans
• Maintain accurate sales pipeline and forecasts
• Successfully register and onboard prospects
• Provide regular onboarding updates and collaborate with internal sales and support teams
• Participate in industry or promotional events (i.e. trade shows) to cultivate customer relationships
• Research and be up-to-date with industry, re-marketing, and market knowledge
• Adapt to new technology, tools, and processes
• Be nimble and able to travel to various markets

Regional Enterprise Sales Executive – Automotive

• Establishes, develops, and nurtures business relationships with current and prospective customers.
• Directly responsible for building dealer consignment.
• Increase buyer attendance and hitting sales targets.
• Use a relationship-based approach to assist customers with auction needs.
• Complete vehicle condition reports at customer dealerships.
• Conduct walk-around inspections and take multiple photos of vehicles.
• Prepare support documentation related to vehicle condition.
• Spend most of the time making local customer site visits.
• Ensure adherence to work instructions/procedures regarding inspections/documentation.
• Follow all applicable safety and health-related procedures.