EBlock

Sales Resolution Agent – Automotive

EBlock

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $52,000 - $55,000 per year

About the role

  • Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
  • Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary.
  • Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
  • Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold.
  • Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc.
  • Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles.
  • Distribute reports and keep all parties informed of general business operations.
  • Inform buyers and sellers on the process, cost, and timing for completion of all claims.

Requirements

  • High School diploma, G.E.D., or equivalent
  • Languages required: English
  • Experience in the car auction/auto industry business an asset
  • Effective leadership skills, with a strong focus on operations and business processes
  • Mechanical knowledge an asset
  • Strong customer service skills and telephone manner
  • Excellent communication skills, both verbal and written
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • Organized with the ability to work to tight deadlines and under pressure
  • Excellent administration skills
  • Flexible and able to adapt to change quickly
  • Able to follow instructions and work using your own initiative
Benefits
  • paid time off
  • participation in our benefits
  • RRSP
  • life insurance programs
  • continuous learning
  • an amazing culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical knowledgearbitration policiesfinancial decision makingrepair evaluationnegotiationdispute resolutioncase file managementreport distributioncustomer claims processing
Soft Skills
leadership skillscustomer service skillscommunication skillsorganizational skillsability to work under pressureflexibilityinitiativeability to meet deadlinesadaptability
Certifications
High School diplomaG.E.D.