EasyLlama

Revenue Operations

• Deliver full visibility into lead generation and conversion by channel, campaign, and customer segment.
• Identify the most effective demand gen plays and enable Marketing to double down on what works.
• Standardize sales processes, reporting, and forecasting models to deliver predictable revenue outcomes across SMB, Mid-Market, and Enterprise.
• Build and automate commission systems aligned to SQL creation, closed revenue, and retention.
• Track partner-sourced and influenced pipeline performance; standardize handoffs between Partnerships, Sales, and CS to maximize joint revenue.
• Leverage automation and AI-driven workflows for enrichment, scoring, segmentation, and pipeline insights.
• Create standardized renewal and expansion playbooks that drive consistent execution across segments.
• Improve account health scoring and deploy churn prediction models integrated into GTM reporting.
• Operationalize product usage and adoption data into revenue signals that guide CS-led expansion and upsell plays.
• Deploy AI-driven insights that surface expansion opportunities and at-risk accounts in real time.

Director of Revenue Operations

People Operations

• Refine and scale existing frameworks in talent acquisition, performance management, L&D, HR Ops, and culture
• Oversee day-to-day People operations, including recruiting, onboarding, performance reviews, compliance, and employee engagement
• Manage and develop the People team (1 FT generalist + contractors) to ensure efficiency, quality, and alignment with company goals
• Manage a fully remote workplace, driving engagement, accountability, and productivity
• Act as a thought leader and external ambassador for EasyLlama
• Partner with the CEO and executive team on org design, leadership development, workforce planning, and culture initiatives
• Proactively identify and address culture and performance issues before they escalate
• Design and run company-wide performance review cycles
• Ensure a consistent employee experience across the full lifecycle—from onboarding to development to offboarding
• Own HR compliance across all geographies, ensuring policies, procedures, and practices are scalable and legally sound
• Recruit and manage talent in the US and internationally, navigating diverse markets, regulations, and cultural contexts

Head of People

Account Executive

• Identify, engage, and close new small business opportunities to exceed monthly sales quotas
• Tailor persuasive communication to each prospect and influence decision-making
• Become an expert in EasyLlama’s suite of products and conduct engaging demos
• Own the sales process end-to-end from prospecting to proposal creation and closing
• Maintain accurate pipeline and CRM hygiene to support visibility and forecasting
• Take accountability for territory performance and proactively adjust strategies
• Partner with Customer Support and Success to ensure seamless onboarding and customer happiness
• Advocate for customer needs internally and identify opportunities for improvement

Account Executive I

Software Engineer

• Lead, mentor, and grow a distributed team of 5+ web engineers; promote continuous improvement and career development
• Recruit top-tier talent and shape engineering culture at a fast-paced startup
• Provide technical direction across web development initiatives using Ruby on Rails, JavaScript, React, and modern web stacks
• Collaborate with Product, Design, QA, and stakeholders to deliver scalable solutions under startup timelines
• Spearhead building and shipping AI-powered features; prototype, evaluate, and implement AI-driven enhancements
• Own full software development lifecycle from requirements to deployment and post-launch support
• Ensure Agile/Scrum best practices including sprint planning and retrospectives
• Set engineering KPIs, ensure on-time delivery, optimize workflows, and work with DevOps/QA to remove bottlenecks

Director of Engineering

Content Marketing Manager

• Lead the development and execution of a data-driven content strategy aligned with EasyLlama's business objectives and target audience needs.
• Oversee the creation of a wide range of high-quality, engaging content formats including blog posts, whitepapers, case studies, ebooks, infographics, videos, webinars, and website copy.
• Ensure all content is optimized for SEO, reflects brand voice and messaging, and resonates with our ideal customer profiles (ICPs).
• Manage the content calendar, ensuring timely delivery and consistent publication across all channels.
• Collaborate closely with product, sales, and customer success teams to identify content opportunities and ensure accuracy and relevance.
• Be the host of a new EasyLlama podcast launching in Q4

• Develop and implement strategies to build, grow, and engage EasyLlama's online community across various platforms (e.g., social media, forums, dedicated community platforms, email lists).
• Act as a community advocate, fostering meaningful interactions, responding to inquiries, and facilitating discussions.
• Identify and engage with key influencers, brand advocates, and industry experts to amplify our message.
• Monitor community sentiment, identify trends, and provide actionable insights to inform content and product development.

• Proactively collaborate with Customer Success to develop and execute customer education initiatives, and create onboarding and engagement campaigns that drive adoption to ensure users maximize the value of our training content and LMS platform.
• Build and nurture brand advocates through a Customer Advisory Panel and regular product webinars.
• Organize and execute virtual events, webinars, and other community-building initiatives.

• Define key performance indicators (KPIs) for content and community initiatives.
• Track, analyze, and report on content performance, community engagement, and lead generation metrics.
• Use data insights to continuously optimize content strategy, distribution channels, and community engagement tactics.
• Conduct A/B testing and experimentation to improve content effectiveness

Director of Revenue Operations

Head of People

Account Executive I

Director of Engineering

Content and Community Manager