Easyfairs

Senior Support Engineer, Coordinator

Easyfairs

full-time

Posted on:

Origin:  • 🇧🇪 Belgium

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Job Level

Senior

Tech Stack

CloudERPTableauWordPress

About the role

  • Provide IT support to internal end-users via service desk platform, email, phone, and face-to-face interactions
  • Creation and maintenance of documentation and internal online training path (including videos)
  • Train small groups of users (mostly at HQ but also at local offices)
  • Manage day-to-day relationships with external and internal software providers
  • Participate in internal systems development and customization
  • Test new applications and systems & features
  • Work with second line support to become more independent
  • Main tools: WordPress, GES|Visit, Salesforce Marketing Cloud, Social Studio, Business Central, Microsoft O365, Tableau, and custom mobile apps (visitor app, rebooking app)

Requirements

  • Senior Support Engineer Coordinator with experience in CRM, ERP, eMarketing, CMS, etc.
  • Proficiency with WordPress, GES|Visit, Salesforce Marketing Cloud and Social Studio, Business Central, Microsoft O365, Tableau, and custom mobile apps
  • Fluent English (Dutch and/or French a plus)
  • Excellent interpersonal skills and customer-focused approach
  • Problem solving mindset, curiosity in IT tech, and willingness to provide impeccable service
  • Flexibility, autonomy, and ability to multitask
  • Broad knowledge of IT across Salesforce, Microsoft O365, etc.
  • Early adopter of new technologies
  • Attentive to details