Easyfairs

Senior Support Engineer

Easyfairs

full-time

Posted on:

Origin:  • 🇧🇪 Belgium

Visit company website
AI Apply
Manual Apply

Job Level

Senior

Tech Stack

CloudERPTableauWordPress

About the role

  • Handle support issues from our internal end-users via our service desk platform, email, phone, face to face
  • Creation/maintenance of documentation & internal online training path (including videos)
  • Train small group of users (mostly at the HQ office but also at local offices)
  • Manage the day-2-day relationship with external and internal software providers
  • Participate in internal systems development and customization
  • Testing the new applications/systems & features
  • Be eager to learn from our 2nd line support so you become more and more independent

Requirements

  • Fluent English (knowledge of Dutch and/or French is a plus)
  • Excellent interpersonal skills
  • A keen interest in problem solving & curiosity in IT tech
  • Willingness to provide impeccable service
  • Flexibility, autonomy, and ability to multitask
  • Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
  • Early adopter of new technologies
  • Attentive to details