Technical Support Engineer
SAJ
Job Level
Senior
Tech Stack
CloudERPTableauWordPress
About the role
- Handle support issues from our internal end-users via our service desk platform, email, phone, face to face
- Creation/maintenance of documentation & internal online training path (including videos)
- Train small group of users (mostly at the HQ office but also at local offices)
- Manage the day-2-day relationship with external and internal software providers
- Participate in internal systems development and customization
- Testing the new applications/systems & features
- Be eager to learn from our 2nd line support so you become more and more independent
Requirements
- Fluent English (knowledge of Dutch and/or French is a plus)
- Excellent interpersonal skills
- A keen interest in problem solving & curiosity in IT tech
- Willingness to provide impeccable service
- Flexibility, autonomy, and ability to multitask
- Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
- Early adopter of new technologies
- Attentive to details
