Technical Support Engineer
SAJ
full-time
Posted on:
Location Type: Hybrid
Location: Ronse • 🇧🇪 Belgium
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Developing, updating and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Requirements
- Relevant qualification in electronic engineering and renewable energy equivalent
- Direct Solar and power generation Industry experience an advantage
- Solid technical understanding of inverters and batteries products
- Solutions based mindset
- Eagerness to support customers as required
- Strong work ethic
- Experience in a role which required inter department communication and coordination an advantage
- Ability to work autonomously as well as part of a team
- Fluent Dutch Speaking is must
- Fluent English is preference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationproblem solvingfault findingCRMinvertersbatteriescustomer supporttechnical support processcommunicationcoordination
Soft skills
solutions based mindseteagerness to support customersstrong work ethicability to work autonomouslyteamwork
Certifications
qualification in electronic engineeringrenewable energy equivalent