Viva Wallet

Technical Support Analyst / VIP Agent

Viva Wallet

full-time

Posted on:

Location Type: Office

Location: Brussels • 🇧🇪 Belgium

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Job Level

Junior

About the role

  • Act as Viva ambassador and point of contact for technical e-commerce issues of high-value customers
  • Offer suitable solutions and become trusted partner to customers
  • Help customers integrate with supported plug-ins and payment tools and troubleshoot integrations
  • Diagnose and resolve problems using documented procedures and checklists
  • Work toward predefined qualitative and quantitative targets

Requirements

  • 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry
  • Have confidence with technology and familiar with CRM- systems, software and hardware, social media
  • Customer focus and passionate about helping people
  • Excellent use of French or Dutch and English languages
  • Creativity and a strong desire to solve IT Problems
Benefits
  • A competitive salary (based upon your skills and experience)
  • A full-time contract
  • Extra-legal benefits (meal vouchers, medical plan,...)
  • Participation in annual performance bonus
  • A smooth onboarding and continuous training on products and new systems
  • A chance to grow within a fast-moving European Fintech Company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingintegrationCRM systemspayment toolse-commercedocumented procedureschecklists
Soft skills
customer focusproblem-solvingcreativitycommunicationtrust-building