Viva Wallet

Customer Success Manager

• Design, configure, and maintain entities, workflows, and automation processes within Microsoft Dynamics 365 CRM.
• Customize CRM modules (Sales, Service, Marketing) to align with evolving business and customer needs.
• Implement AI-driven features using Microsoft AI Builder to enhance automation, insights, and customer engagement.
• Manage CRM security roles, field-level permissions, and user access, ensuring compliance with organizational and regulatory standards.
• Define and maintain business units, teams, and hierarchical security models within the CRM.
• Integrate Dynamics 365 CRM with other systems and tools through connectors and automation frameworks.
• Support process automation initiatives using Power Automate and UiPath.
• Monitor, troubleshoot, and optimize CRM performance, workflows, and integrations.
• Stay current with Microsoft Dynamics 365 CRM and AI technology releases, recommending improvements and new capabilities.

Dynamics 365 CRM Engineer – Hybrid or Onsite

Administration

• Administer and maintain Atlassian Jira, Jira Service Management, and Confluence across multiple departments.
• Design, configure, and optimize Jira workflows, fields, screens, and schemes to support both technical and business teams.
• Develop and manage Jira Automations to streamline repetitive processes, notifications, and escalations.
• Manage user permissions, roles, and groups to ensure proper access control and compliance with security standards.
• Configure and maintain Jira Service Management projects, request types, SLAs, and queues to support internal service delivery.
• Create and manage dashboards and reports to provide actionable insights for teams and management.
• Ensure data integrity, performance, and uptime, including routine maintenance, cleanups, and upgrades.
• Support integration between Jira, Confluence, and other enterprise tools (e.g., UiPath, Power Automate, Git repositories).
• Provide training and documentation for end users and process owners.
• Stay current with Atlassian platform updates and propose new features or optimizations.

Jira Administrator

Auditor

• Participate in planning and execution of IT/Information Security audits (IT general controls, application controls, cybersecurity reviews)
• Assist in documenting audit processes, controls, and testing results aligned with IIA Standards, COBIT, NIST, ISO 27001
• Utilize AI-driven auditing and analytics tools to enhance audit efficiency and insight
• Support follow-up audits to monitor implementation of corrective actions using AI analytics for tracking/reporting
• Contribute to preparation of audit reports and presentations for management
• Stay current with auditing practices, technology trends, and regulatory environments
• Assist in external audits and other assurance initiatives as required.

Junior IT Internal Auditor

Recruitment

• Drive end-to-end recruitment across multiple functions, with emphasis on tech hiring;
• Partner with hiring managers to define needs and deliver tailored recruitment strategies;
• Craft and publish engaging job postings across LinkedIn, job boards, and professional communities;
• Leverage AI-powered recruitment tools and our ATS to manage pipelines, metrics, and KPIs;
• Coordinate and execute onboarding programs that guarantee a smooth and supportive integration for new hires;
• Deliver an outstanding candidate and employee experience at every stage of the journey.

Talent Acquisition Partner

Support Engineer

• Act as Viva ambassador and point of contact for technical e-commerce issues of high-value customers
• Offer suitable solutions and become trusted partner to customers
• Help customers integrate with supported plug-ins and payment tools and troubleshoot integrations
• Diagnose and resolve problems using documented procedures and checklists
• Work toward predefined qualitative and quantitative targets

Technical Support Analyst / VIP Agent

Business Development Rep

• Expand Viva’s international footprint by building and growing relationships with global clients and enterprise merchants.
• Drive business development strategies to acquire and grow global accounts in the payments sector and banking services; act as main point of contact.
• Manage the full sales cycle: lead generation, pitching, commercial agreements, roll-out and success to achieve revenue targets.
• Provide pre-sales support and partner enablement; support customer and partner success to ensure smooth adoption and sustained engagement.
• Prepare proposals, business cases, and support project implementation with key merchants.
• Monitor global market trends, regulatory changes, and competition to shape strategies and enhance client satisfaction.
• Partner with product, marketing, legal, local sales and IT teams to ensure seamless delivery and advocate for client needs.
• Lead contract negotiations and ensure alignment with company policies and industry regulations.
• Represent Viva at industry events, build networks, and identify partnership opportunities.
• Track and report on account performance, providing insights for continuous improvement.
• Strengthen relationships with payment operators, central banks, and strategic partners.

Business Development Manager – Global Accounts

Account Executive

• Self-generate business opportunities and convert provided sales leads into customer appointments through to closing sales for payment card terminals and related merchant acquiring services;
• Provide a first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner in a defined geographical region;
• Arrange business meetings with prospective clients through self generated activities and sales leads provided;
• Evaluate data and information about the prospect, build rapport and validate prospect current needs in relation to viva.com offerings;
• Obtain referrals from existing client base and maximize reach;
• Seek new sales opportunities through networking, digital prospection and customer/area canvassing;
• Present products/services compellingly driven by understanding of market and product features/advantages;
• Close sales and onboard customers to viva.com products/services;
• Enter and update customer data and other useful information in the CRM system;
• Undertake all relevant training and refresh training as relevant to role;
• Promote team spirit and learn from colleagues;

Field Sales Executive

• Exclusively working in the field visiting customers Monday to Friday.
• Self-generate business opportunities and convert provided sales leads into customer appointments through to closing sales for payment card terminals and related merchant acquiring services.
• Provide first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner in a defined geographical region.
• Arrange business meetings with prospective clients through self-generated activities and provided sales leads.
• Evaluate prospect data, build rapport and validate prospect needs in person relative to viva.com offerings.
• Obtain referrals from existing clients to maximise reach.
• Seek new sales opportunities via networking, digital prospection and area canvassing.
• Present product/service features and advantages tailored to prospects.
• Close sales of viva.com products and services.
• Enter and update customer data and other information in the CRM system.
• Undertake relevant training and refresh training as required.
• Promote team spirit and learn from colleagues.

• Exclusively work in the field visiting customers Monday to Friday
• Self-generate business opportunities and convert provided sales leads into customer appointments
• Arrange business meetings with prospective clients through self-generated activities and provided leads
• Evaluate prospect data, build rapport and validate prospect needs in person
• Obtain referrals from existing clients and network to find new sales opportunities
• Present products and services compellingly, demonstrating product-market fit and benefits
• Close sales of payment card terminals and merchant acquiring services
• Enter and update customer data and information in the CRM system
• Undertake relevant training and refresh training as required
• Promote team spirit and learn from colleagues
• Provide a first-class face-to-face service in a defined geographical region (Liverpool)

• Exclusively working in the field visiting your customers Monday to Friday;
• Self-generate business opportunities and convert provided sales leads into customer appointments through to closing sales for payment card terminals and related merchant acquiring services;
• Provide first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner in a defined geographical region;
• Arrange business meetings with prospective clients through self-generated activities and sales leads provided;
• Evaluate prospect information, build rapport, and validate prospect needs in person relative to viva.com offerings;
• Obtain referrals from existing clients to maximise reach;
• Opportunistically identify new sales opportunities through networking, digital prospection and customer/area canvassing;
• Present products/services compellingly using in-depth market and product knowledge;
• Close sales of viva.com products/services;
• Enter and update customer data and other information in the CRM system;
• Undertake all relevant training and refresh training as required;
• Promote team spirit and learn from colleagues;

• Exclusively working in the field visiting customers Monday to Friday
• Self-generate business opportunities and convert provided sales leads into customer appointments
• Sell payment card terminals and related merchant acquiring services through digital and face-to-face contact
• Provide a first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner
• Arrange business meetings with prospective clients through self-generated activities and provided leads
• Evaluate prospect data, build rapport, and validate prospect needs in person
• Obtain referrals from existing clients to maximise reach
• Seek new sales opportunities through networking, digital prospection and area canvassing
• Present products/services compellingly based on market and product knowledge
• Close sales and enter/update customer data in CRM
• Undertake relevant training and promote team spirit

• Exclusively working in the field visiting customers Monday to Friday;
• Self-generate business opportunities and convert provided sales leads into customer appointments through to closing sales for payment card terminals and related merchant acquiring services;
• Provide a first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner in a defined geographical region;
• Arrange business meetings with prospective clients through self generated activities and sales leads provided;
• Evaluate prospect data and in-person validate current needs in relation to viva.com offerings;
• Obtain referrals from existing client base to maximise reach;
• Opportunistically look for new sales opportunities through networking, digital prospection and customer / area canvassing;
• Present products/services compellingly based on in-depth market and product knowledge;
• Close sales and enter/update customer data and other useful information in the CRM system;
• Undertake all relevant training and refresh training as relevant to the role;
• Promote a team spirit and learn from colleagues;

• Self-generate business opportunities and convert provided sales leads into customer appointments
• Close sales for payment card terminals and merchant acquiring services via digital and face-to-face contact
• Provide first-class face-to-face service in the field, aligned to customer needs and act as a trusted partner
• Arrange business meetings with prospective clients through self-generated activities and provided leads
• Evaluate prospect data, build rapport and validate needs during in-person visits
• Obtain referrals from existing clients to maximise reach
• Prospect opportunistically via networking, digital prospection and area canvassing
• Present products/services effectively based on market and product knowledge
• Enter and update customer data and other information in the CRM system
• Undertake relevant training and promote team spirit and learning from colleagues