Dyson

Operations

• Drive operational excellence and compliance across the market, including risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
• Cascade top-down operational best practice into market, ensuring market compliance
• Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
• Promote a process driven culture; conduct internal audits, business continuity plans and H&S risk assessments
• Work on systems to monitor and track the highest of retail standards
• Support the market with the rollout of new store collateral and tools
• Implement services compliantly that optimise the shopper experience (e.g. next day delivery, collection from store, virtual queuing)
• First line of support: training of store teams on operational procedures, compliance mechanisms and roll out of new store services; assistance on store hardware, H&S and other business critical functions
• Support bonus and overtime payment process, review targets and validate results
• Work with Head of Retail on budget setting and P&L optimisation
• Oversee communications to Dyson Retail Experts and Stylists in the field
• Optimise stock control efficiencies within Direct Stores estate

Retail Operations Manager