Duke Careers

Medical Billing and Coding

• Frequent and daily interactions with internal and external clients, including physicians and non-physician surgical providers.
• Primary diagnosis and procedural coding for designated surgical specialty areas.
• Focus on detailed physician surgical chart abstraction and documentation improvement.
• Code from final surgical/procedural operative reports signed by the provider.
• Provide education/training to physicians on coding and clinical documentation.
• Engage as the primary liaison for clarification of documentation and coding.

Medical Coder Specialist

Manager

• Manage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care.
• Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.
• Monitor daily census and assignment to assure all patients are assessed.
• Perform other related duties incidental to the work described herein.
• Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed.
• Maintain timely documentation of assessment findings, discharge arrangements.

Case Manager

Counselor

• Accurately complete patient accounts based on departmental protocol, policies, and procedures, and compliance with regulatory agencies, to include but not be limited to pre-admission, admission, pre-registration, and registration functions.
• Ensure all insurance requirements are met before patients' arrival and inform patients of their financial liability before arrival for services.
• Analyze insurance coverage and benefits for service to ensure timely reimbursement.
• Obtain all prior authorization certification and/or authorizations as appropriate.
• Calculate and collect cash payments appropriately for all patients.
• Resolve insurance claim rejections/denials and remedy them expediently.
• Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.

Financial Counselor

Account Manager

• Advance Duke Health’s mission by building and supporting relationships with foundations and private grant-making organizations.
• Serve as a frontline fundraiser aiming to increase philanthropic support.
• Design, coordinate, and implement strategies to secure funding from private foundations.
• Collaborate with faculty members to articulate the impact of their work.
• Maintain interaction with senior leaders, faculty, and other departments.

Associate Director, Foundation Relations and Strategic Partnerships

Appointment Setter

• Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures.
• Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
• Identify correct patient in Maestro Care, verify patient demographic and insurance data.
• Notify patients of co-payment requirements and outstanding balances.
• Coordinate labs and procedures in accordance with physician preferences.
• Notify patients of testing date, time and location.

Appointment Coordinator

• Lead and manage initiatives aimed at improving hospital operations and clinical quality
• Identify performance improvement opportunities through data analysis and trend evaluation
• Apply performance improvement methodologies to enhance the overall patient experience
• Serve as project manager for interdisciplinary teams, ensuring timely and effective execution
• Establish performance benchmarks using national standards and best practices
• Design, implement, and evaluate strategies to improve performance and compliance
• Monitor and support adherence to regulatory and accreditation standards
• Promote a culture of continuous improvement through education and professional development
• Act as a subject matter expert in performance improvement and compliance
• Prepare and deliver reports and presentations to communicate progress and outcomes
• Participate in strategic planning and manage human and fiscal resources as needed
• Perform other related duties as assigned.

Patient Experience Manager

Research Analyst

• Create and update certification evaluation forms
• Serve as Lead to develop image reading PowerPoint presentations for Readers and study sponsors for training purposes
• Assign certifications to in-house readers
• Maintain certification schedule; allocate resources based on workload; manage workflow for staff time away schedule
• Work with Senior Readers to ensure duties are covered for the DRC
• Certify study site technicians and photographers
• Perform study site technician and photographer evaluations and prepare evaluation reports
• Complete Grading Certification Approval Forms
• Grade images according to study-specific grading instructions
• Provide feedback regarding the quality of images submitted

Research Analyst I

Operations

• Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions
• Oversee day-to-day operations of the ticket office, including processing ticket orders for various events
• Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence
• Write and send communications both on an individual and mass level
• Assist with the management of game day activities at home and on the road
• Manage ticket operations and game day logistics for assigned sports
• Assist with inventory for gameday functions
• Ensure adherence to all Duke and NCAA rules regarding ticket sales and distribution
• Perform any other duties as assigned by the Assistant Director of Ticket Operations

Assistant Ticket Operations Manager

Therapist

• Provide direct patient care services to children 0–21 years in an in-patient Pediatric Unit in collaboration with the attending physician, fellows, and residents.
• Round daily on patients to assess, diagnose, plan treatment, set priorities and realistic outcomes, and evaluate the effectiveness and cost efficiency of patient care.
• Provide and coordinate clinical care for service specific patients through established protocols and under the hospitalist supervising physician or back up physician who is either on site or available by pager.
• Collaborate with fellows, attending, other APP colleagues, nurses, and patient resource managers to formulate treatment plans and monitor patient progress.
• Perform procedures specific to the work environment after demonstrated competency and within the guidelines of scope of practice and credentialing protocols.
• Assess patients for change in status and institute appropriate interventions.
• Initiate emergency interventions in an effort to stabilize the patient until physician support arrives.
• Develop patient care pathways, protocols and guidelines for the management of specific problems in conjunction with physicians and other members of the health care team.

Nurse Practitioner, Pediatric Transplant and Cellular Therapy

Financial Planning and Analysis

• Embrace mission of Advancing Health Together
• Be an integral part of the patient care team in the clinic/service area
• Responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures
• Maintain a professional image in appearance and over the phone
• Contribute to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean
• Manage clinic work queues following appropriate policies and procedures
• Identify operational improvements to maximize efficiency and effectiveness of services provided
• Communicate opportunities to management

Service Access Team Leader – Cancer Center Financial Care

• Supports the annual operating and financial projection processes for the Clinical Departments
• Supports the generation of financial reports and analysis for all academic components
• Acts as project manager for key fiscal and operational projects
• Collaborates with department leadership to manage and improve operating and financial performance
• Develops and maintains close working relationships with department leaders and financial managers
• Manages and develops a high performing team to support Clinical Departments
• Ensures compliance with University’s and School accounting policies

Director, Finance and Administration

Data Analyst

• drive the development, implementation, and maintenance of enterprise-wide data strategies that support Duke University’s missions in clinical care, research, and education
• gather and analyze data, prepare reports and visualizations to drive business analytics, and assist with the development and maintenance of internal dashboards
• oversee data governance, business intelligence, and analytics initiatives across the School of Medicine and Duke University Health System
• advise executive leadership, foster data-driven decision-making, and collaborate with a multidisciplinary team to enhance data infrastructure, integration, and innovation

Senior Director, Data Analytics and Business Intelligence

Clinical Operations

• Manage and coordinate patient care and personnel needs in a Cardiology Diagnostic Unit.
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities.
• Develop and implement departmental policy and procedures to solve specific operating problems and improve patient care.
• Manage specific clinic in absence of Practice Administrator/Nurse Manager; and be available on-call for emergencies.
• Manage Cardiology procedural services delivered in the clinic.
• Implement cardiology related procedural updates and new services.
• Cross coverage as needed in diagnostics.
• Manage various personnel actions: hiring, orientation, performance appraisals, promotions and scheduling; counsel and conduct formal discipline of clinical staff.
• Develop and implement quality assurance programs relating to Cardiology imaging accreditation (IAC).
• Collaborate with Practice Administrator/Nurse Manager in determining financial needs and submitting budgetary recommendations.

Clinical Operations Supervisor – Cardiology

• Promote and maintain high standards of patient care throughout the continuum of cancer diagnosis.
• Elicit detailed and accurate patient histories and perform through physical examinations.
• Order appropriate diagnostic imaging and tests to determine medical and post treatment diagnoses, patient conditions, treatment toxicities.
• Formulate appropriate treatment plans with critical thinking skills and high-level clinical judgement including prescribing appropriate medications.
• Chart patient progress maintaining detailed and accurate health records.
• Participate in clinical research projects and understand the importance of documentation of toxicities and data collection.
• Communication among multi-disciplinary teams to support patient care.
• Collaborating, supporting and building strong relationships with supervising, back-up supervising physicians, APP colleagues, and team members.
• Participate in education of patients, family members, new staff, students and other learners.
• Perform procedures including: Bone Marrow Biopsies, Lumbar Puncture with and without intrathecal chemotherapy, Ommaya Access with and without intrathecal chemotherapy, Punch skin biopsy with simple suture.
• See scheduled and unscheduled patients.
• Attend program required meetings.
• Maintain up-to-date clinical and professional knowledge via approved CME.
• Protect patient confidentiality, maintain ethics and abide by North Carolina laws and Duke Health System policies.
• Maintain institutional requirements for compliance.

Nurse Practitioner or Physician Assistant – Hematologic Malignancy and Cellular Therapy

• Apply ionizing radiation to the patient in accordance with the prescription and instructions of the Radiation Oncologist
• Deliver accurately the prescribed planned course of radiation therapy with minimal supervision
• Explain procedure to patient, means of communication during treatment and procedure to follow if emergency arises during treatment
• Prepare room and equipment for patient according to prescription regarding immobilization devices, field size, treatment distance, lead protection devices, etc.
• Check daily treatment time and delivers prescribed dose
• Observe patient for unusual reactions and events and report accurate information to the nursing staff and/or Radiation Oncologist
• Perform and document daily accelerator warm-up and QA procedures
• Maintain records of daily treatment and other records as required by department quality assurance and quality improvement activities