Service Access Team Leader – Cancer Center Financial Care
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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Job Level
About the role
- Embrace mission of Advancing Health Together
- Be an integral part of the patient care team in the clinic/service area
- Responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures
- Maintain a professional image in appearance and over the phone
- Contribute to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean
- Manage clinic work queues following appropriate policies and procedures
- Identify operational improvements to maximize efficiency and effectiveness of services provided
- Communicate opportunities to management
Requirements
- High school diploma required
- Four years of experience in a healthcare setting is required
- An Associate's degree in healthcare or business may substitute for two years of experience
- A Bachelor's degree in business or healthcare may substitute for four years of experience
- Strong verbal and written communication skills mandatory
- Basic PC skills
- Minimum six months data entry experience
- Medical terminology knowledge
- Knowledge and understanding of telephone etiquette
- Ability to organize and prioritize
- Ability to provide oral and written instructions
- Ability to interact tactfully and courteously with the public
- Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
- Ability to establish and maintain effective relationships with other personnel
- Entry level supervisory skills (coaching/counseling, performance evaluation)
- Knowledge of staff planning
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrymedical terminologypatient registrationappointment schedulingpoint of service collectionsreferral managementorder managementinsurance updatesdemographic updatesrecord maintenance
Soft Skills
verbal communicationwritten communicationorganizational skillsprioritizationtactfulnesscourtesyinterpersonal skillssupervisory skillscoachingcounseling
Certifications
high school diplomaAssociate's degreeBachelor's degree