Assistant Ticket Operations Manager
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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Salary
💰 $18 - $22 per hour
Job Level
About the role
- Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions
- Oversee day-to-day operations of the ticket office, including processing ticket orders for various events
- Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence
- Write and send communications both on an individual and mass level
- Assist with the management of game day activities at home and on the road
- Manage ticket operations and game day logistics for assigned sports
- Assist with inventory for gameday functions
- Ensure adherence to all Duke and NCAA rules regarding ticket sales and distribution
- Perform any other duties as assigned by the Assistant Director of Ticket Operations
Requirements
- BA/BS with a minimum of 1-year experience at the collegiate or professional level, or an equivalent combination of education and experience
- Proficiency with Microsoft Office, with an emphasis on Excel and Word
- Demonstrated sound personal interface, organizational, and coordinating skills
- Excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors with a positive attitude
- Proven job reliability, diligence, and dedication
- Flexibility with working nights, weekends, and holidays
Benefits
- comprehensive and competitive medical and dental care programs
- generous retirement benefits
- wide array of family-friendly and cultural programs to eligible team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticket operationsgame day logisticsinventory managementcustomer service
Soft Skills
organizational skillscoordinating skillswritten communicationverbal communicationpersonal interfacereliabilitydiligencededicationflexibility