Duke Careers

Human Resources

• Use HR expertise to support employees and leaders across the department
• Collaborate closely with HR leadership and Chief Administrative Officers
• Manage recruitment for new and replacement positions
• Evaluate compensation by generating regressions, classifying data, and processing salary adjustments
• Support staff growth and development by guiding managers on training opportunities
• Assist with employee relations by drafting corrective actions and maintaining personnel records
• Provide departmental HR support as the first point of contact

HR Representative

Clinical Research

• Knowledgeable in regulatory and institutional policies and processes
• Is responsible for all aspects of managing and documenting Investigational Product (IP)
• Serves as the primary liaison with sponsors, IDS, and other parties as necessary
• Prepares for and provides support for study monitoring and audit visits
• Maintains participant level documentation for all studies
• Employ strategies to maintain retention rates
• Screens participants for complex studies
• Develops or helps develop SOPs
• Conducts activities for study visits in compliance with the protocol
• Prepares for, coordinates, and actively participates in site visits

Clinical Research Coordinator

Director

• Advise Experiential Orientation projects, guiding student leaders through design, implementation, and execution of Orientation Week
• Organize, curate, and edit content for the Virtual Blue Book
• Develop and implement a social media strategy for student onboarding
• Partner with campus colleagues to develop content for introducing new students to resources

Assistant Director, New Student and Family Programs

Financial Planning and Analysis

• provide compliance oversight and regulatory guidance for federal, state, and institutional financial aid requirements impacting Duke’s graduate and professional programs
• conduct audits, assessments, and quality assurance reviews of financial aid processes across graduate and professional schools, identifying compliance risks, inconsistencies, and operational inefficiencies
• develop written findings and actionable recommendations to strengthen compliance, improve documentation, and promote consistent practices across schools
• lead cross-school initiatives and implementation efforts that improve compliance, operational effectiveness, and alignment with regulatory expectations while accommodating school-specific needs
• develop and deliver training and resources to support consistent understanding and application of financial aid regulations, policy updates, and best practices
• serve as a resource by providing backup support as necessary for schools serviced by only one aid administrator to provide continuity through periods of transition and/or high volume

Associate Director, Graduate and Professional Financial Aid Compliance

Manager

• Coordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures.
• Monitor, support, and engage both staff and additional management in related systemic opportunities, strengths, and benchmarks that will enhance negotiations with payers, improve care management, and/or address gaps in care.
• Using accessible data from multiple sources to ensure appropriate outreach, education, and necessary interventions are identified.
• Participation in the hiring/firing process of staff across care management.
• Engage with direct reports on a monthly basis via monthly individual supervision and larger team meetings to provide timely departmental updates, training, and coaching.
• Provide information on staff productivity on a monthly basis, at minimum.
• Shadow each direct report at least once per evaluation period unless concerns are identified and more is required.
• Conduct one-on-one training and group training with team members for identified areas of need related to workflow, documentation, and/or patient care.
• Complete routine audits (in data management system, MaestroCare/Virtual Health, and recorded calls) for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers.
• Participate in identified PHMO/DukeWELL meetings, and role enhancing trainings that are health system/state/regional/nationally appropriate, etc.
• Develop and maintain positive relationships with customers internal and external to Duke Health System.
• Maintain small caseload/patient-level responsibilities, following identified workflow and meeting required timeframes for completion of documentation, assessment, medication reconciliation and care planning.

Population Health Care Manager – Team Lead, Care Transition

• Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.
• In collaboration with the managers, identifies plans and executes activities to promote effective quality care management and to ensure compliance according to policies and procedures.
• May be assigned a small percentage of a caseload/portfolio to ensure the ability to engage customers within an identified population.
• Model for staff best-in-class care management by using practical experience engaging the identified customers.
• Coordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures.
• Monitor, support, and engage both staff and additional management in related systemic opportunities, strengths, and benchmarks that will enhance negotiations with payers, improve care management, and/or address gaps in care.
• Participate in the hiring/firing process of staff across care management.
• Engage with direct reports on a monthly basis via monthly individual supervision and larger team meetings to provide timely departmental updates, training, and coaching.

Population Health Care Manager – Team Lead, Medicaid

Research Analyst

• Phone screen interested participants and coordinate scheduling of appointments
• Consent participants for minimal risk studies
• Administer simple memory tests under supervision and compute scores for cognitive tests
• Data entry and quality assurance

Senior Clinical Research Specialist – Psychiatry, Behavioral Medicine

Program Manager

• Act as the CEO’s ambassador, embodying DUHS values of teamwork, integrity, diversity, excellence, and safety.
• Treat all team members and external constituents with unwavering respect and professionalism.
• Demonstrate the courage to challenge the norm, question direction, and recommend innovative solutions.
• Handle sensitive business and confidential information with extreme discretion, tact, and diplomacy.
• Manage and optimize the CEO’s complex calendar, ensuring time is aligned with strategic priorities and key relationships.
• Triage incoming communication to the CEO and ensure appropriate follow-up occurs within the CEO’s office.
• Coordinate travel logistics, accommodations, and detailed itineraries; manage executive expense reports, invoices, and purchases via Concur.
• Lead the planning of internal events, off-site meetings, and conference travel for small and large executive groups, including the DUHS Board of Directors.
• Navigate company resources and build relationships across various departments to collect information and respond to requests on behalf of the CEO.
• Partner with executive suite teams to ensure seamless daily operations, conference room management, and supply inventory.
• Prepare meeting agendas, pre-read materials, and follow-ups to ensure outcomes are tracked and well-structured.
• Develop high-quality PowerPoint decks and Excel-based trackers/models, ensuring accuracy and clarity for office projects.
• Develop and maintain project plans, trackers, and dashboards to provide visibility into priorities and deadlines.
• Gather, organize, and synthesize information from across the organization into clear, usable formats and data sets.
• Support the drafting of internal documents and memos under the direction of the Chief of Staff.
• Manage logistics for Board of Directors and committee meetings, including scheduling, room setup, and technology support.
• Partner with the DUHS Board Secretary to ensure timely preparation and delivery of board materials.
• Track board calendars, key milestones, and annual cycles (e.g., meetings, retreats, and committee cadence).
• Support on-site execution of board meetings, including day-of coordination and issue resolution.
• Coordinate board member travel and accommodations, ensuring a high-quality, "white-glove" experience through proactive planning and a service-first mindset.

Program Manager – Office of Chief Executive Officer

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Clinic Manager

Community Manager

• Report to and assist the Community Engagement Coordinator with multi-institutional collaborative oral history projects.
• Support oral history and community-based archival projects in collaboration with campus and external partner organizations.
• Review and edit oral history transcripts for accuracy, clarity, and consistency.
• Assist in creating and refining descriptive metadata to support discovery and long-term access.
• Help organize and manage digital files and project documentation using shared tools (e.g., spreadsheets, databases).
• Enhance public access and discoverability of oral history projects by contributing to digital storytelling efforts—such as project webpages, blog posts, and other creative initiatives—to promote and activate community stories.
• Regularly work in the Rubenstein Reading Room on the circulation desk.
• May work occasional evenings.
• Routinely move library materials weighing up to 40 pounds.
• Must be able to work in an environment in which exposure to materials containing dust and mold is possible.
• Perform other duties as assigned in support of community-engaged archival work.

Oral History Intern – Community Engagement

Medical Billing and Coding

• Code medical records utilizing ICD-10-CM and CPT-4 coding conventions.
• Review the medical record to ensure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges.
• Review complex medical records and accurately code primary/secondary diagnoses and procedures using ICD-10-CM and/or CPT coding conventions.
• Coordinate/review the work of designated employees.
• Ensure quality through regular audits.
• Consult and educate physicians on coding practices.

Medical Records Coder II

• Develop overarching PR strategies aligned with school goals and brand positioning
• Identify key narratives and storytelling opportunities to enhance the school’s reputation
• Cultivate and maintain relationships with key journalists and media outlets
• Approve major media releases and pitches
• Oversee development and distribution of press materials
• Identify opportunities to showcase faculty expertise and research
• Develop and implement strategies to position the school as a thought leader in key areas
• Oversee initiatives to amplify faculty, staff, alumni and student voices on external platforms
• Provide strategic editorial oversight for Duke Fuqua Insights articles and podcasts
• Prepare talking points and briefing materials for high-profile events and interviews
• Ghostwrite speeches, opinion pieces, and social content for school leadership
• Lead strategy across all owned channels to ensure each serves a distinct role in Fuqua’s strategic communications ecosystem
• Develop overarching social media strategy, identifying key platforms and setting strategic objectives
• Oversee the school’s blog program and social channels, ensuring authenticity and relevance
• Seek opportunities to repurpose and amplify content across channels to maximize impact
• Provide guidance on content themes and campaigns, and advise on the development of relevant influencer strategies and partnerships
• Lead development and creation of school messaging
• Develop communication plans to support organizational changes and initiatives
• Advise leadership on effective communication strategies for stakeholders
• Collaborate with the Associate Dean to align communication strategy with school objectives
• Lead and mentor Strategic Communication team (PR Manager, Faculty Research Communications Manager, Community Manager)
• Partner with the Director of Brand Marketing to align messaging and content development across earned and owned channels
• Serve on Global Marketing Leadership Team
• Leverage data to inform communications strategies and develop forward-thinking approaches
• Develop and maintain crisis communications plans
• Manage communications response during reputational issues or emergencies
• Develop protocols for handling potential crises or negative situations on social media and oversee response to sensitive issues or complaints

Director of Strategic Communication

Customer Support

• Answer and resolve all inbound inquiries and issues regarding patient account statements, bad debt write off's, explanation of benefits, balance due, and other patient and insurance billing related scenarios.
• Analyze the patient's problem or issue that is presented by collecting information and data and conducting thorough research of the IDX patient accounting systems, Hyland OnBase for documents that may have been imaged (EOBs, statements, admitting documentation, patient correspondence, etc.), Passport or Blue E for eligibility, researching payor websites and/or contacting the payor if needed.
• Follow through on all customer issues promptly and accurately until completion.
• Communicate with the patient, physicians, collection agency, internal departments and all other internal and external customers in a professional, courteous, and respectful manner.
• Research EOBs and payment detail to determine if a patient refund is necessary or determine the nature of the credit balance.
• Validate that charges are correct and request medical review and audit when necessary.
• Produce itemized statements. Mail and provide itemized statements to patients when requested.

Customer Service Associate, Incoming Call Center

Chief Marketing Officer

• Responsible for the development, direction, and evaluation of creative and branding strategies
• Oversees the Marketing budget and ensures effective use of funds
• Evaluates, updates, and enhances the departmental outreach channels
• Assists in the conceptualization of the monthly department newsletter
• Coordinates and leads outreach opportunities at campus orientations, involvement fairs, and other campus-wide programs
• Manages the department’s Nike allotment to support and strengthen program visibility

Director of Marketing – Recreation and Physical Education

Content Writer

• This position plays a key role in transforming Epic EHR revenue cycle data into detailed reports, comprehensive analysis, and interactive visualization dashboards.
• This position requires proficiency in SQL and data modeling and advanced skills in data visualization tools.
• The developer will collaborate with business stakeholders to translate requirements into technical solutions, develop dashboards, and optimize BI solutions to support strategic decision-making.