Duke Careers

Medical Billing and Coding

• Coordinate/review the work of subordinate employees and assist with the training and continuing education programs.
• Code medical records utilizing ICD-10-CM and CPT-4 coding conventions.
• Review the medical record to assure specificity of diagnoses, procedures, and appropriate/optimal reimbursement for hospital and/or professional charges.
• Abstract information from medical records following established methods and procedures.
• Review the complex medical records and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM and/or CPT coding conventions.
• Ensure quality and quantity of work performed through regular audits.
• Assist with research, development, and presentation of continuing education programs on areas of specialization.
• Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes, and surgical techniques through participation in continuing education programs.

Medical Records Coder II – Outpatient

Clinical Research

• Step into a high ‑ impact, fully remote role managing critical industry sponsored clinical research grants and contracts!
• Manage critical industry sponsored clinical research grants and contracts.
• Ensure all applications and contracts meet sponsor/agency and university guidelines adhering to necessary internal and external deadlines.
• Manage assigned projects and financial project portfolios using independent judgment and discretion.
• Build and maintain close collaborative working relationships with Principal Investigators (PIs), key study personnel and colleagues throughout Duke.

Grants & Contracts Administrator – Clinical Research Administration Finance Post-Award

Director

• Plan, direct and coordinate all activities of Preservice Verification
• Identify, communicate and align overall strategy for department improvement across the system
• Develop departmental strategies to meet overall PRMO goals and performance metrics
• Work with entity leadership, departmental managers, revenue managers, and physicians to identify opportunities for improving revenue cycle performance
• Formulate and administer enterprise level policies and procedures; ensuring compliance with state and federal regulations, and all payor requirements
• Review monthly trending analysis of denials and write-offs related to registration/eligibility, authorization, and medical necessity
• Develop and implement strategies to reduce denials and write-offs
• Manage internal control performance for Preservice Verification department and associated functions & workflows
• Engage with other departments as needed to ensure compliance
• Actively direct outsourcing and vendor relationships
• Monitor cost and evaluate utilization of any vendor relationships assigned to department cost center
• Assist in identification of new technologies that will improve financial service operations
• Manage human capital and resources-onboarding, succession planning, recruitment strategies and employee engagement

Director, Preservice Verification

Manager

• Manage an coordinate patient care and personnel needs in a DUHS Clinic
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities
• Manage multi-specialty nursing services delivered within a specific clinic
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum
• Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics
• Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.)
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission and objectives
• Manage specific clinic in absence of HealthCare Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members

Nurse Manager

Human Resources

• Serve as a front-line customer service representative for the Human Resources Information Center, responding to phone, email, and in-person inquiries
• Resolve routine and escalated HR questions and issues by applying a broad understanding of HR policies, procedures, and systems
• Process HR transactions accurately and timely, including benefits enrollments, changes, and related activities
• Partner with customers to resolve delays caused by incomplete or inaccurate submissions
• Maintain accurate and confidential personnel records in accordance with university policies and legal requirements
• Interpret and clearly communicate HR policies and procedures to employees and departments
• Use HR information systems and call center tools to document, track, and resolve customer needs
• Identify trends and recommend process improvements to enhance efficiency, service quality, and customer satisfaction
• Provide education, guidance, and training to employees and departments as needed
• Collaborate with the HR Information Center Manager on special projects and service enhancements

Human Resources Information Center Specialist

Administration

• Manage a dynamic portfolio of complex grants and contracts
• Support faculty and ensure successful, compliant research funding from pre-award through post-award stages
• Assist departmental faculty/PI in the development, preparation, and submission of grant and contract proposals
• Ensure all applications and contracts meet agency and university guidelines and published time tables and deadlines
• Manage and oversee an assigned portfolio of complex grants and contracts using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills
• Prepare and submit grants and contracts through pre-award process utilizing both Sponsor and Duke regulations

Grants and Contracts Administrator

Analyst

• Coordinate, prepare and analyze complex accounts receivable and/or financial reports.
• Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations.
• Serve as expert resource for covered area.
• Identify process improvements, including staff education/training, operational workflow modifications, system enhancements and external payer policy changes.
• Collaborate with DHTS Maestro Care team to communicate operational needs, coordinate testing efforts, and ensure appropriate turn around on changes and resolution of tickets.
• Monitor clean claim rates and reporting to identify trends associated with edits across operational systems.
• Escalate trends to management with recommendations for resolution with ideas/opportunities.
• Prepare written reports and analysis for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions.

Patient Account Analyst

Risk

• Responsible for delivering clinical expertise to manage health care needs of specific patient populations across the continuum of care
• Focuses on improving health status and connection to resources for individuals with chronic health conditions
• Performs care management and care coordination functions in various settings including a patient’s home, community, and clinic
• Manages a designated caseload to complete assessments, care plans, and appropriate interventions
• Provides individualized treatment plans and performs targeted interventions to assist patients with connection to primary care providers
• Uses a patient-centric, collaborative partnership approach to assist patients with improved self-management
• Maintains timely documentation of all care management activity and effectively communicates with care team members

Population Health Care Manager – Rising Risk

Account Executive

• Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
• Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data.
• Work independently and has the ability to make decisions relative to individual work activities.

Patient Account Associate

• Coordinate and manage oncology clinical trials by recruiting, screening, consenting, and enrolling participants while ensuring adherence to study protocols and regulatory requirements
• Deliver direct patient care in a research setting, including medication administration, chemotherapy delivery, patient education, and monitoring for adverse events and treatment compliance
• Oversee study operations and compliance, maintaining regulatory documentation, reporting adverse events, supporting audits, and ensuring alignment with institutional policies, SOPs, and federal guidelines
• Collaborate with investigators, sponsors, and cross-functional teams to execute study activities, resolve issues, support monitoring visits, and contribute to study start-up and closeout processes
• Support financial and data management efforts, including budget development, tracking study milestones, entering and validating clinical data, and ensuring data accuracy, security, and completeness

Clinical Research Nurse Coordinator

Robotics

• Support UAS-based data collection projects and hands-on training activities using the lab’s diverse platforms and sensors.
• Conduct and support analysis of remote sensing and geospatial data collected via UAS and related technologies.
• Assist with course-based UAS curriculum delivery, operational planning, and instructional support.
• Supervise laboratory sessions and analytical workshops for undergraduate and graduate students.
• Document technical protocols, maintain laboratory and field equipment, and assist with fieldwork logistics

Research Tech II, Marine Robotics

Medical writer

• Provide strategic and operational leadership for all CDI functions across the health system
• Develop and implement CDI strategies that support documentation integrity, quality outcomes, reimbursement optimization, regulatory compliance, and clinical validation
• Collaborate with physician leadership, Hospital Coding, Case Management, Quality, Compliance, Information Technology, and Revenue Cycle teams to improve documentation accuracy and operational performance
• Lead provider education and engagement initiatives related to clinical documentation standards, regulatory requirements, quality metrics, and reimbursement methodologies
• Oversee CDI technology initiatives, including AI-enabled CDI tools, analytics platforms, EHR optimization, and provider documentation template/content support
• Monitor and analyze CDI performance metrics including CMI, SOI/ROM, query activity, quality indicators, and reimbursement impact to drive continuous improvement
• Ensure CDI policies, procedures, workflows, and internal controls comply with organizational, state, and federal requirements
• Lead, develop, and support CDI staff through performance management, training, and professional development initiatives
• Manage departmental budget, vendor relationships, staffing resources, and operational priorities
• Support organizational culture initiatives that promote collaboration, accountability, diversity, equity, inclusion, and continuous improvement

Director, PRMO Clinical Documentation Integrity

• Record and generate information pertaining to the patient revenue process
• Initiate and develop relationships with customers
• Operate general office equipment
• Work independently and make decisions based on work activities

Patient Account Associate – Payment Posting

Support Engineer

• The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.
• Provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
• Research, resolve and respond to incidents and requests reported by customers regarding end user devices, along with some ancillary support for application issues.
• Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
• Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.

Device Support Analyst

Research Analyst

• Perform laboratory procedures related to the receipt, processing, preservation, and storage of human postmortem brain tissue.
• Coordinate and participate in brain transport from autopsy suites to the Brain Bank.
• Conduct brain cutting, dissection, freezing, fixation, and preservation procedures.
• Accurately document all processing activities, deviations, and quality observations.
• Prepare, label, and track biological specimens including frozen tissue.
• Maintain detailed documentation supporting sample provenance, processing history, and storage location.
• Enter, update, and maintain accurate specimen and case data in electronic databases.
• Process tissue requests from internal and external investigators.
• Document sample release, usage, and shipment details.
• Assist with routine quality control checks related to tissue handling, storage conditions, labeling accuracy, and documentation.