Patient Account Associate

Patient Account Associate handling revenue process at Duke Health, focused on customer service and data management for patient accounts.

Posted 5/29/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Record or generate revenue by gathering and processing information that impacts the patient revenue process.
Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data.
Work independently and has the ability to make decisions relative to individual work activities.

What you’ll need

Knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred
Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
Excellent communication skills, oral and written.
Ability to analyze data, perform multiple tasks and work independently.
Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
Must be able to understand and comply with policies and procedures.

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisbilling and collectionsrevenue processspreadsheetsdata entry

Soft Skills

communication skillsindependent workdecision makingrelationship buildingcustomer satisfaction