Patient Account Analyst

Duke Careers

Patient Account Analyst coordinating accounts receivable and financial reports for Duke Health. Analyzing trends, advising leadership, and identifying improvement opportunities within the revenue cycle.

Posted 6/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate, prepare and analyze complex accounts receivable and/or financial reports.
Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations.
Serve as expert resource for covered area.
Identify process improvements, including staff education/training, operational workflow modifications, system enhancements and external payer policy changes.
Collaborate with DHTS Maestro Care team to communicate operational needs, coordinate testing efforts, and ensure appropriate turn around on changes and resolution of tickets.
Monitor clean claim rates and reporting to identify trends associated with edits across operational systems.
Escalate trends to management with recommendations for resolution with ideas/opportunities.
Prepare written reports and analysis for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions.

Requirements

What you’ll need

Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required.
Minimum of four years of applicable experience.
Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred.
A Master's degree in a related field can substitute two years of experience on a 1:1 basis.
Data analysis and reporting
Billing/Collections
Insurance Claims
Microsoft Office (Excel, Access, Word, Powerpoint)
Good communication skills (verbal and written) are essential.
Knowledge of Epic and IT related training/testing is essential.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible hours
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingbillingcollectionsinsurance claimsproject managementprocess improvementfinancial reportingoperational workflowsystem enhancements

Soft Skills

communicationcollaborationproblem-solvingleadershipanalytical thinkingrecommendation developmentstakeholder managementtrainingeducationtrend analysis