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Device Support Analyst
Duke CareersDevice Support Analyst providing remote and on-site support for workstations and devices at Duke Health. Ensuring end user productivity with technical troubleshooting and effective solutions.
About the role
Key responsibilities & impact- The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.
- Provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
- Research, resolve and respond to incidents and requests reported by customers regarding end user devices, along with some ancillary support for application issues.
- Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.
Requirements
What you’ll need- Associate’s degree in a related field, or two years of equivalent technical experience required.
- Level 1- One year of IT experience required.
- Level 2- Three years of IT experience required, to include one year in an IT-related device support environment.
- Level 3- Five years of IT experience required, to include one year in an IT-related device support environment.
- Must have a current N.C. driver’s license.
- Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices.
- Knowledge of networking fundamentals.
Benefits
Comp & perks- No matter where your talents lie, join us and discover how we can advance health together.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows platformsMac platformsnetworking fundamentalstroubleshootingdiagnostic toolsapplication supportdevice supportcomputer skillsincident resolutiontechnical support
Soft Skills
communicationproblem-solvingcustomer servicetimelinessteam collaborationadaptabilityattention to detailorganizational skillsresponsivenessinterpersonal skills
Certifications
Associate’s degreeN.C. driver’s license