Duke Careers

Account Executive

• Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
• Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data.
• Work independently and has the ability to make decisions relative to individual work activities.

Patient Account Associate

Clinical Research

• Coordinate and manage oncology clinical trials by recruiting, screening, consenting, and enrolling participants while ensuring adherence to study protocols and regulatory requirements
• Deliver direct patient care in a research setting, including medication administration, chemotherapy delivery, patient education, and monitoring for adverse events and treatment compliance
• Oversee study operations and compliance, maintaining regulatory documentation, reporting adverse events, supporting audits, and ensuring alignment with institutional policies, SOPs, and federal guidelines
• Collaborate with investigators, sponsors, and cross-functional teams to execute study activities, resolve issues, support monitoring visits, and contribute to study start-up and closeout processes
• Support financial and data management efforts, including budget development, tracking study milestones, entering and validating clinical data, and ensuring data accuracy, security, and completeness

Clinical Research Nurse Coordinator

Robotics

• Support UAS-based data collection projects and hands-on training activities using the lab’s diverse platforms and sensors.
• Conduct and support analysis of remote sensing and geospatial data collected via UAS and related technologies.
• Assist with course-based UAS curriculum delivery, operational planning, and instructional support.
• Supervise laboratory sessions and analytical workshops for undergraduate and graduate students.
• Document technical protocols, maintain laboratory and field equipment, and assist with fieldwork logistics

Research Tech II, Marine Robotics

Medical writer

• Provide strategic and operational leadership for all CDI functions across the health system
• Develop and implement CDI strategies that support documentation integrity, quality outcomes, reimbursement optimization, regulatory compliance, and clinical validation
• Collaborate with physician leadership, Hospital Coding, Case Management, Quality, Compliance, Information Technology, and Revenue Cycle teams to improve documentation accuracy and operational performance
• Lead provider education and engagement initiatives related to clinical documentation standards, regulatory requirements, quality metrics, and reimbursement methodologies
• Oversee CDI technology initiatives, including AI-enabled CDI tools, analytics platforms, EHR optimization, and provider documentation template/content support
• Monitor and analyze CDI performance metrics including CMI, SOI/ROM, query activity, quality indicators, and reimbursement impact to drive continuous improvement
• Ensure CDI policies, procedures, workflows, and internal controls comply with organizational, state, and federal requirements
• Lead, develop, and support CDI staff through performance management, training, and professional development initiatives
• Manage departmental budget, vendor relationships, staffing resources, and operational priorities
• Support organizational culture initiatives that promote collaboration, accountability, diversity, equity, inclusion, and continuous improvement

Director, PRMO Clinical Documentation Integrity

• Record and generate information pertaining to the patient revenue process
• Initiate and develop relationships with customers
• Operate general office equipment
• Work independently and make decisions based on work activities

Patient Account Associate – Payment Posting

Support Engineer

• The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.
• Provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
• Research, resolve and respond to incidents and requests reported by customers regarding end user devices, along with some ancillary support for application issues.
• Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
• Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.

Device Support Analyst

Research Analyst

• Perform laboratory procedures related to the receipt, processing, preservation, and storage of human postmortem brain tissue.
• Coordinate and participate in brain transport from autopsy suites to the Brain Bank.
• Conduct brain cutting, dissection, freezing, fixation, and preservation procedures.
• Accurately document all processing activities, deviations, and quality observations.
• Prepare, label, and track biological specimens including frozen tissue.
• Maintain detailed documentation supporting sample provenance, processing history, and storage location.
• Enter, update, and maintain accurate specimen and case data in electronic databases.
• Process tissue requests from internal and external investigators.
• Document sample release, usage, and shipment details.
• Assist with routine quality control checks related to tissue handling, storage conditions, labeling accuracy, and documentation.

Lab Research Analyst I

Analyst

• The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR).
• This includes planning, performing, managing, and supporting identified supported application users in the Duke environment.
• Modules supported by the team include OpTime, Anesthesia and Perioperative Clinical Applications.
• The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes.
• The analyst will act as Maestro Care OpTime, Anesthesia and Perioperative Clinical Applications expert for base functionality, updating test plans to account for testing of new features with all releases.
• Ensure deadlines are met and if needing to change outlines reasons appropriately.
• Perform basic analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
• Review, evaluate and complete NOVA assignments per established deadlines, including associated build as required, for monthly SUs, Upgrades and other system assigned updates.

Application Analyst – Level 2, Optime, Anesthesia, Perioperative Clinical

Human Resources

• plan, coordinate and participate in the establishment and operation of a specialized program
• support the priorities, functions, objectives and strategic initiatives of Duke University’s central human resources
• create, maintain and update files and records related to meetings, investigations and grievances
• process scheduling requests, and provide exceptional customer service
• assist with gathering information related to fact-finding exercises, grievances, and collective bargaining
• draft and/or prepare reports, proposals, memos and/or email communications
• schedule and coordinate arrangements for meetings, seminars and conferences

Staff Specialist – Central Human Resources

Operations

• Supports Operations Improvement in issue identification, analysis, testing and implementation of process improvement opportunities to achieve and improve revenue cycle metrics.
• Duties and Responsibilities of this Level: Troubleshoot Operational Issues & Data Analysis – 70% Serve as a primary system troubleshooter to issues reported by and questions from across PRMO operations within Epic and 3rd party systems.
• Proactively become familiar with and stay abreast of operational workflows across the revenue cycle.
• Investigate issues to determine systematic root cause.
• Utilize Epic SlicerDicer and Tableau reporting tools for data analysis to research issues and identify trends.
• Develop recommendations for system fixes, submit designs through ServiceNow for system changes, perform positive and negative testing prior to implementation and post go-live validation.
• Monitor System Optimization Opportunities – 20% Routinely review Epic development roadmaps and assist in tracking Duke status of implementing.
• Proactively attend webinars and forums offered by revenue cycle vendors to learn and stay up to date on system capabilities.
• Monitor Epic Pulse dashboards for opportunities.
• Other – 10% Support bi-annual Epic upgrade end-to-end testing efforts as needed.
• Analytical projects as assigned by leadership. Perform other related duties incidental to the work described herein.

Patient Account Analyst – Operations Improvement

Executive Assistant

• Provides crucial administrative support to the community clinics, ensuring the efficient daily operation of the clinic.
• Schedule patient appointments and coordinate with providers to manage appointment flow effectively.
• Communicate with patients regarding their appointments, rescheduling as needed.
• Handle incoming patient calls and inquiries in a professional, courteous manner.
• Answer phone calls, maintain clear communication, and direct calls to appropriate staff.
• Process income verification for patients seeking discounted fee rates.
• Perform general office duties such as copying, faxing, filing, and maintaining organized documentation.
• Order office supplies and maintain inventory to ensure clinic operations run smoothly.
• Maintain open communication with providers, nursing staff, and other clinic teams.
• Serve as the main point of contact for all operational aspects of the clinic.
• Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics.
• Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency.
• Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements.
• Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations.
• Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person.
• Act as the operational backbone of the clinic by ensuring daily functions run smoothly.
• Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care.

Medical Secretary – Community Clinics

• Perform secretarial duties in support of general medical office activities.
• Screen and sort mail and documents; respond to routine items not requiring supervisor's attention according to instructions and standard procedures.
• Set up and maintain office files of patient records, reports, correspondence and miscellaneous information in an organized fashion.
• Take or transcribe dictation; type medical reports and summaries, patient histories, operative notes, manuscripts and letters from rough draft to final copy ensuring accuracy and completeness.
• Answer telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions; serve as receptionist for office or clinics as necessary; greet patients, make appointments or proper referrals according to instructions and procedures.

Medical Secretary

Administration

• Coordinate and/or perform pre-award and post-award activities for grants and contracts
• Ensure proposal compliance with agency and university guidelines
• Manage a mid-sized unit with a complex grants and contracts portfolio
• Advise PIs on administrative requirements for proposal submissions and budget management

Grants and Contracts Manager

Pharmacist

• Provide pharmaceutical care services including monitoring, preparation, dispensing of patient medication therapy
• Review and monitor patient medication therapy
• Advise patient care team on medication therapy enhancements
• Prepare, label, and dispense medications in accordance with prescriptions
• Maintain records of dispensing and comply with laws and regulations

Clinical Pharmacist – PRN

• Assist departmental faculty/PI in the development, preparation, and submission of grant and contract proposals
• Ensure all applications and contracts meet agency and university guidelines
• Manage and oversee an assigned portfolio of complex grants and contracts
• Monitor compliance with agency and University regulations regarding reporting