Patient Service Associate – PSA

Duke Careers

Patient Service Associate coordinating administrative tasks and supporting daily operations at Duke Urgent Care. Ensuring exceptional customer service and efficient patient management processes.

Posted 7/1/2026full-timeDurham • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing patient interactions and administrative tasks in a healthcare setting. Proficient in applying departmental policies and maintaining accurate patient records.

Highest-signal resume keywords

Patient Appointment SchedulingCustomer Service ExcellenceMedical Terminology KnowledgeData Entry SkillsTask Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingPayment CollectionRecord MaintenanceMedical Terminology

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsInterpersonal SkillsPrioritization

Tools & Technologies

PC Skills

Industry Keywords

HealthcarePatient InteractionTelephone EtiquetteDepartmental PoliciesCustomer Relationship Management

About the role

Key responsibilities & impact

Coordinate and perform a variety of administrative tasks to support the daily operations of the clinic.
Manage check-in and check-out processes.
Schedule patient appointments.
Deliver exceptional customer service.
Accurately identify the appropriate account for patient visit.
Collect and post co-payments and balances on accounts due.
Check-out patients and make return appointments by scheduling patients into the correct appointment type.

Requirements

What you’ll need

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Benefits

Comp & perks

$2,500 commitment Bonus for Eligible Candidates