DSV-Gruppe

Account Manager

• You manage and develop the business relationship with the DSV Group for the savings banks assigned to you in North Rhine-Westphalia and Rhineland-Palatinate
• You provide holistic support to your savings banks, build long-term relationships, and act as the central point of contact for all questions regarding the DSV Group’s service portfolio
• You serve as a strategic sparring partner for executives and decision-makers in your savings banks and actively introduce new topics and solutions
• You prepare strategy, annual and board meetings, conduct them, and ensure consistent follow-up on agreed actions
• You systematically identify cross- and upselling opportunities, develop sales prospects, and accompany deals through to successful implementation
• You coordinate internal specialist departments to ensure customers receive a coherent, integrated solution from a single source
• You participate in events, committee meetings and specialist conferences of the Sparkassen-Finanzgruppe, expand your network and position the DSV Group in your region
• You actively gather market and customer feedback and contribute to the further development of products, services and processes

Key Account Manager – Sales Region South/West

Data Analyst

• Independently manage data-driven projects end-to-end — from requirements gathering through analysis of large, heterogeneous datasets to deriving well-founded recommendations for action
• Technically maintain and further develop our Power BI and Microsoft Fabric landscape, with a focus on workspaces, permissions, capacities, data models, and governance
• Perform complex analyses using Python and SQL and contribute to the development and production deployment of machine learning models
• Collaborate with clients to develop meaningful reports, dashboards, and KPI frameworks to make business objectives measurable and actionable
• Advise business areas, structure and refine requirements, and translate them into viable analytical solutions
• Communicate results appropriately to stakeholders and management, and moderate workshops or alignment meetings from a subject-matter perspective

Manager

• Create new things: You identify and evaluate market-driven needs for product enhancements and, together with the team and stakeholders, help shape the future of card-based payments.
• Take responsibility: As Product Manager - Market, you steer and support the commercialization of products with all involved parties and coordinate cross-functional topics.
• Provide competent oversight: You keep the products in focus with regard to the needs and requirements of end customers and financial institutions.
• Set standards: You evaluate concepts for new payment products from the customers’ and market perspective and coordinate implementation across service providers.
• Shape the future: You support and accompany decision-making processes in working groups and committees, contributing well-founded analyses of target groups and the market environment.

Product Manager

Customer Support

• unterschiedlichste Expertisen im Unternehmen zusammen bringen für die besten Customer Experiences der Marke Sparkasse
• die bestmöglichen Customer Journeys und Experiences rund um das finanzielle Leben der Kund:innen der Sparkassen-Finanzgruppe gestalten und modellieren
• die gesamte (digitale) Kundenerfahrung in den Blick nehmen
• gemeinsam mit unseren Expert:innen Kundenbedürfnisse und aktuelle Hürden entlang der Customer Journey identifizieren und optimieren
• nutzerzentrierte Customer Journeys für ausgewählte Themenbereiche entwickeln
• eine Verzahnung aller Touchpoints und Aktivitäten (Kommunikation, Services, Produkte) im Rahmen der Kundenreise vorantreiben
• gemeinsam mit dem Team und unseren KundInnen KPIs entwickeln
• kontinuierlich den Markt und Wettbewerb zur Identifikation von Trends und Entwicklungen beobachten
• Customer Experience Projekte initiieren, entwickeln und kontinuierlich fachlich leiten
• als Customer Experience Botschafter:in eine user- und experiencezentrierte Kultur im Unternehmen und der Sparkassen-Finanzgruppe vorantreiben

Customer Experience Manager

• Support our customers in their business activities and further develop the respective web platform
• Serve as the point of contact for program management
• Manage your product within the overall product strategy
• Act as Product Owner in agile processes and lead interdisciplinary teams
• Capture customer requirements and, in coordination with all involved teams/disciplines, drive implementation
• Be responsible for the content-related preparation and delivery of presentations, decision and committee documents, workshops, talks and trainings

Product Manager, Digital Products

• Analyze, design and develop innovative payment and payment-adjacent business models
• Prepare market and competitor analyses, product and business concepts, project plans, business cases and decision papers
• Represent the company’s interests in relevant committees and bodies
• Design and optimize business processes and contribute to the development of product solutions

Business Innovation Manager

Community Manager

• You will support us in the varied and diverse day-to-day work as well as on projects related to our customer panel REFLECT
• You will gain fundamental insights into operational and strategic project steps — from designing a study to analyzing and presenting its results, as well as communicating with the community
• You will take a deep dive into the analysis and interpretation of feedback results and assist in coordinating and conducting internal alignment meetings
• You will monitor current developments in market research, AI and data analysis, contribute new ideas, and support project management in evaluating and further developing innovative approaches for our community work

Internship Customer Community

• Own the development of AI-based service and advisory solutions for the branches of 350 Sparkassen in Germany
• Market the solutions within the Sparkassen-Finanzgruppe and regularly inform Sparkassen and associations about development progress and updates, e.g., via newsletter or industry conferences
• Monitor and manage portfolio revenues and budgets
• Gather input for further development of our portfolio from Sparkassen, evaluate it within a roadmap, and follow up on prioritized items
• Measure solution usage using appropriate KPIs, report these regularly to stakeholders, and continuously improve them

Product Manager, AI-based Service and Advisory Solutions for Branches

Communications

• anspruchsvolle Projekte Kommunikations- und Kampagnenstrategien entwickeln und den Kreativprozess begleiten
• Markt-, Wettbewerbs- und Zielgruppenanalysen durchführen, um zielgruppengerechte Insights zu generieren
• intensive Beschäftigung mit Finanzthemen, Produkten und Innovationen der Finanzwelt
• Kund:innen entlang der digitalen Customer Journey beraten und mit frischen Ideen begeistern
• Workshops und Präsentationen mit schlüssiger Storyline aufsetzen und halten
• intensiv mit Kolleg:innen aus unterschiedlichen Disziplinen zusammenarbeiten