DSV - Global Transport and Logistics

Supervisor

• Responsible for the overall safety and security of assigned facility, operations, and staff for the site
• Maintain positive IFR statistics and other safety metrics for assigned location/operations
• Ensure compliance with DSV Safety Programs Policies and Procedures and related site and client specific Standard Operation Procedures
• Establish HSE goals consistent with corporate polices and aligned with the corporate and site vision
• Implement effective systems to comply with all applicable HSE laws and regulations
• Communicate site HSE goals, action plans, and results to the organization
• Review and develop HSE policies and procedures annually in keeping with best practices

Supervisor, Safety – HSE

Operator

• Responsible for providing and maintaining effective material orders, customer service, and inventory management as well as various customer material movement requests.
• Oversee loading and unloading of inbound and outbound freight to and from vehicles and containers including the management of shipping documents and records.
• Perform quality checks on inbound and outbound freight, checking for accurate part numbers, quantities and ensuring material is in pristine condition.
• Execute daily inventory cycle counts and replenishment orders for critical spare parts on site at the datacenter.
• Process return shipments of various electronic components utilizing multiple warehouse management systems.
• Oversee and perform the placement of server racks on the datacenter floor utilizing laser measuring devices with 100% accuracy.
• Oversee and perform the population of electronic components and install cabling into server racks by following provided diagrams and schematics.
• Install rack hardware using various hand, power and measuring tools.
• Operate various types of material handling equipment such as straddle stackers, rack movers and electric pallet jacks.
• Perform and oversee cleanup activities in the work area to ensure safety, cleanliness, and adherence to 5s standards.
• Push, pull and lift frequently throughout the workday.
• Daily adherence to safety and process procedures.
• Punctuality and reliability.
• Attention to detail and a focus on quality.
• Ability to be flexible and cross-train in multiple departments within the datacenter.
• Effective delegation and coaching skills.

Warehouse Operator Specialist – Builds

Customer Support

• The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation.
• Prepare, distribute, and reprint all labels for carton/pallet pickers daily.
• Maintain clear label flow for pickers.
• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers.
• Complete computer data entry required for shipments and verify information for Bills of Lading (BOL’s).
• Schedule LTL carriers for pickup and print work assignments for replenishment drivers.
• Maintain a clean, neat, and orderly work area, promoting safety.

Customer Service Agent, Admin

Manager

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site
• Responsible for the overall safety and security of assigned operations and staff
• Maintain positive IFR statistics and other safety metrics for assigned operation
• Actively support and oversee site safety programs and committees for the operation
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization
• Develops teams to achieve company and client objectives for the operation
• Trains and educates management to ensure that service requirements are met and ultimately exceeded
• Communicates the mission, vision, and core values to motivate direct reports
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
• Stays abreast of industry trends and latest WMS technology
• Partners with senior leadership to develop and recommend annual operating budget for assigned operation
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
• Ensures that all accounts achieve predetermined profit standards
• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation
• Participates in local trade, professional, and civic associations as a representative of the company

General Manager – Ghost AC

General

• Carrying out transport operations (within Germany)
• Independent and goal-oriented communication with customers
• Careful maintenance and handling of the vehicle and associated equipment
• Loading operations, cargo securing and condition checks of consignments in accordance with legal regulations

Truck Driver, Long Haul

• To capture customer orders/returns (submitted via email or telephonically)
• Handle customer and client order/returns queries for all customer types
• Capture all customer orders/returns on the Delta system
• Apply and maintain relevant order business rules
• Process orders with special requirements (e.g., Section 21)
• Receive queries and requests via telephone and email, action the query or request accurately and per SOP and SLA

Customer Service Agent – Contract Logistics

Operations

• Create shipment in CW1 system
• Collect SI/VGM E-manifest documents
• Submit E-manifest and input SI data into CW
• Check and update ATD in CW1
• Upload MBL into eDoc

Operations Assistant

• Processing customer orders
• Communicating with customers
• Posting transactions in the warehouse management system
• Ensuring correct order processing and resolving discrepancies
• Monitoring deliveries
• Preparatory tasks for monthly billing and preparation of the monthly invoice
• Ensuring compliance with quality and safety standards as well as customer requirements
• General commercial/administrative tasks

Customer Service Agent

Account Manager

• Provide premium, personalized service to assigned key accounts to ensure a high level of customer satisfaction and loyalty. • Manage and nurture relationships with existing assigned key accounts to understand their needs and ensure their service expectations are met or exceeded. • Serve as the main commercial point of contact for key accounts, addressing any issues they may have promptly and effectively. • Collaborate with sales, operations, branches, and product teams to ensure client needs are met with tailored products and services. • Identify and develop new business opportunities and increase the share of wallet of assigned key accounts where feasible. • Maintain long-term relationships with key accounts, providing consistent, premium-level service. • Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns. • Ensure the delivery of timely, high-quality solutions and services to clients. • Coordinate with internal teams to resolve issues and implement improvements based on client feedback. • Identify opportunities for key account growth and increased engagement by understanding key account’s business needs and aligning them with our services. • Implement strategies for client retention and development (share of wallet). • Look for cross-divisional opportunities where we can expand our share of wallet across our Solutions and/or Road divisions locally and/or overseas.

Operational Account Manager

• Order intake and entry in the Warehouse Management System (WMS)
• Scheduling and allocation of orders
• Creation of transport orders
• Complaint handling
• Preparation of documents (delivery papers)
• Recording and checking incoming goods
• Telephone customer support
• Correspondence with customers and partners

Customer Service Representative

• Handle customer inquiries and operational issues
• Update shipment status regularly
• Process daily orders efficiently
• Collaborate with teams to meet customer requirements

Terminal Operator

Learning and Development

• Develop and maintain a comprehensive Operational Excellence training framework
• Design, create, and update training materials and presentations
• Deliver instructor-led training sessions both virtually and face-to-face across MEA Region
• Facilitate onboarding programs for all new employees
• Act as the primary training specialist for current and future operational systems
• Develop and deliver training related to system upgrades, releases, enhancements, and new functionality
• Measure training effectiveness and learner competency
• Promote best practices, Lean principles, process adherence, and data quality standards

Senior Operational Excellence Manager – Training

Supply Chain

• Manage all aspects of contract logistics operation
• Ensure budget revenue and EBIT targets are met
• Maintain stock integrity and accuracy
• Drive monthly cost reviews and trend measurements
• Ensure compliance with HSE and QMS regulations

Manager, Operations, Contract Logistics

IT Support

• Support responses to customer questions, assess contracts and support tender processes to enable the way we explain information security
• Assist with ad hoc tasks, e.g. internal compliance reviews, updating of the risk assessment and annual assurance plan
• Report on progress/follow up on agreed mitigating tasks in term of IT security to management
• Daily operation and business support related to our IT Security

IT Compliance Specialist

• Coordinating international shipments from booking through to final delivery.
• Providing end-to-end visibility across the supply chain, including suppliers, carriers, and logistics partners.
• Ensuring all activities are managed in line with agreed service levels, KPIs, SOPs, revenue targets, and cost parameters.
• Monitoring shipment progress and proactively communicating updates to customers and stakeholders.
• Identifying potential supply chain disruptions and implementing solutions before they impact customer operations.
• Supporting collaborative information sharing and real-time communication across all parties involved in the transport process.
• Ensuring all operational documentation and administrative requirements are completed accurately and on time.
• Using freight management systems, booking platforms, and tracking tools to manage shipments effectively.
• Supporting continuous improvement initiatives and contributing to departmental, branch, and company objectives.
• Building strong relationships with customers, suppliers, carriers, and international colleagues.