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Customer Service Agent
DSV - Global Transport and LogisticsCustomer Service Agent ensuring smooth order processing and customer communication at DSV in Weiterstadt. Collaborating with teams to maintain quality standards and oversee deliveries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer order processing, logistics coordination, and compliance with quality and safety standards. Proficient in using MS Office, particularly Excel, to manage transactions and prepare invoices.
Highest-signal resume keywords
Freight Forwarding And Logistics Services ClerkCustomer Service ExperienceOrder ProcessingMS Office ProficiencyGerman Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingWarehouse Management SystemCustoms KnowledgeMonthly Billing PreparationTransaction Posting
Soft Skills
Strong Communication SkillsTeam PlayerService OrientationResponsible Work Approach
Certifications & Qualifications
Freight Forwarding And Logistics Services Clerk CertificationOffice Clerk/Administrator Certification
Industry Keywords
Freight ForwardingLogistics SectorQuality StandardsSafety Standards
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Processing customer orders
- Communicating with customers
- Posting transactions in the warehouse management system
- Ensuring correct order processing and resolving discrepancies
- Monitoring deliveries
- Preparatory tasks for monthly billing and preparation of the monthly invoice
- Ensuring compliance with quality and safety standards as well as customer requirements
- General commercial/administrative tasks
Requirements
What you’ll need- Completed training as a Freight Forwarding and Logistics Services Clerk, Freight Forwarding Clerk, or alternatively as an Office Clerk/Administrator (m/f/d)
- Professional experience in customer service and order processing in the freight forwarding/logistics sector
- Basic knowledge of customs matters is an advantage
- Good knowledge of common MS Office programs, especially Excel
- Team player with a responsible approach to work
- Strong communication skills, confident appearance, and service/customer orientation
- Very good German language skills; English skills are an advantage
Benefits
Comp & perks- Financial benefits: capital-forming payments (Vermögenswirksame Leistungen), company pension scheme, employee discounts, DSV employee card with a monthly net credit, company bike (JobRad), anniversary payments
- Health and mobility: supplementary health insurance (dependent on division), computer eyewear, group accident insurance
- Onboarding: comprehensive induction with an individual onboarding plan
- Team: a dedicated and motivated team, flat organizational structures, and an open working atmosphere
- Variety: a diverse range of tasks with a large degree of decision-making freedom at a global player
- Flexibility: a modern workplace including transparent flexitime arrangements and the option for mobile working
- Development: regular further training and courses, e-learnings, Talents@DSV and other personnel development programs to keep your skills up to date; tailored programs are also available
- * Benefits may vary depending on location or division