Operational Account Manager

DSV - Global Transport and Logistics

Account Manager specializing in customer service for key accounts in logistics. Managing relationships, delivering solutions, and driving client satisfaction in Shanghai.

Posted 7/24/2026full-timeShanghai • 🇨🇳 ChinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer service, focusing on building and maintaining strong relationships with key accounts while ensuring high levels of satisfaction and loyalty. Proficient in identifying growth opportunities and implementing strategies for client retention and development.

Highest-signal resume keywords

Account ManagementCustomer ServiceStrong Communication SkillsProblem-Solving SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship ManagementClient EngagementFast-Paced Environment Adaptability

Industry Keywords

LogisticsSupply Chain ManagementClient Retention StrategiesCross-Divisional OpportunitiesKey Account Growth

About the role

Key responsibilities & impact

Provide premium, personalized service to assigned key accounts to ensure a high level of customer satisfaction and loyalty.
Manage and nurture relationships with existing assigned key accounts to understand their needs and ensure their service expectations are met or exceeded.
Serve as the main commercial point of contact for key accounts, addressing any issues they may have promptly and effectively.
Collaborate with sales, operations, branches, and product teams to ensure client needs are met with tailored products and services.
Identify and develop new business opportunities and increase the share of wallet of assigned key accounts where feasible.
Maintain long-term relationships with key accounts, providing consistent, premium-level service.
Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns.
Ensure the delivery of timely, high-quality solutions and services to clients.
Coordinate with internal teams to resolve issues and implement improvements based on client feedback.
Identify opportunities for key account growth and increased engagement by understanding key account’s business needs and aligning them with our services.
Implement strategies for client retention and development (share of wallet).
Look for cross-divisional opportunities where we can expand our share of wallet across our Solutions and/or Road divisions locally and/or overseas.

Requirements

What you’ll need

2+ years of experience in account management or customer service
Strong communication skills in both English and Chinese
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Knowledge of logistics or supply chain management is a plus
Ability to work in a fast-paced environment and manage multiple priorities
Strong problem-solving skills

Benefits

Comp & perks

Provide premium, personalized service to assigned key accounts to ensure a high level of customer satisfaction and loyalty.
Manage and nurture relationships with existing assigned key accounts to understand their needs and ensure their service expectations are met or exceeded.
Serve as the main commercial point of contact for key accounts, addressing any issues they may have promptly and effectively.
Collaborate with sales, operations, branches and product teams to ensure client needs are met with tailored products and services.
Identify and develop new business opportunities and increase the share of wallet of assigned key accounts where feasible.
Client Relationship Management:
Maintain long-term relationships with key accounts, providing consistent, premium-level service.
Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns.
Service Delivery Excellence:
Ensure the delivery of timely, high-quality solutions and services to clients.
Coordinate with internal teams to resolve issues and implement improvements based on client feedback.
Account Growth and Retention:
Identify opportunities for key account growth and increased engagement by understanding key account’s business needs and aligning them with our services.
Implement strategies for client retention and development (share of wallet)
Look for cross-divisional opportunities where we can expand our share of wallet across our Solutions and/or Road divisions locally and/or overseas.
Problem Resolution:
Act swiftly to resolve client issues, managing any escalations and communicating effectively across teams to reach a resolution.
Maintain a log of issues and resolutions to improve future service delivery in alignment with operations and products.
Feedback and Reporting:
Gather client feedback to measure satisfaction and areas for improvement.
Provide detailed reports to management on account status, challenges, and achievements.
Collaborative Coordination:
Work closely with other departments to ensure that all account-specific requirements are understood and met.
Participate in cross-functional meetings to discuss client projects and the impacts on business operations.
Other tasks assigned by line manager.