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Customer Service Agent – Contract Logistics
DSV - Global Transport and LogisticsCustomer Service Agent managing orders and returns for DSV logistics. Handling customer queries and processing requests for various customer types through Delta system.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer order processing and returns management, with a strong focus on accuracy and adherence to business rules. Proficient in using the Delta system and Microsoft Office tools to efficiently handle customer queries and maintain service standards.
Highest-signal resume keywords
Customer Order ProcessingDelta System KnowledgeAttention To DetailEmail EtiquetteTelephone Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingReturns ManagementBusiness Rules ApplicationSOP ComplianceSLA Adherence
Soft Skills
High Attention To DetailExcellent Communication Skills
Tools & Technologies
Delta SystemMicrosoft OfficeOutlookExcelWord
Certifications & Qualifications
Tertiary Qualification
Industry Keywords
Contact Centre SupportCustomer ServiceOrder QueriesSpecial Requirements Processing
About the role
Key responsibilities & impact- To capture customer orders/returns (submitted via email or telephonically)
- Handle customer and client order/returns queries for all customer types
- Capture all customer orders/returns on the Delta system
- Apply and maintain relevant order business rules
- Process orders with special requirements (e.g., Section 21)
- Receive queries and requests via telephone and email, action the query or request accurately and per SOP and SLA
Requirements
What you’ll need- Minimum of 3 years’ experience in a Contact Centre support or service environment (not outbound sales)
- High attention to detail and accuracy
- Excellent email etiquette and telephone manner
- Computer Literacy Level: Intermediate
- Microsoft Office knowledge, including Outlook, Excel and Word
- Added Advantages for this Role: Tertiary qualification
- Delta knowledge
Benefits
Comp & perks- Strictly fair and non-discriminatory selection procedures
- Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups