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Customer Service Representative
DSV - Global Transport and LogisticsCustomer Service Employee managing orders and customer inquiries in a logistics company. Involved in transport order management and complaint handling with a focus on customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order intake and entry within Warehouse Management Systems, alongside strong customer support capabilities in both German and English. Proficient in logistics processes, including scheduling, transport order creation, and complaint handling.
Highest-signal resume keywords
Warehouse Management System (WMS)Freight Forwarding ExperienceGerman Language SkillsEnglish Language SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order IntakeOrder SchedulingTransport Order CreationComplaint HandlingIncoming Goods Checking
Soft Skills
Customer-OrientedSolution-OrientedHighly OrganizedEffective CommunicationComposed Under Pressure
Industry Keywords
LogisticsFreight ForwardingCustomer SupportDocument PreparationDelivery Papers
About the role
Key responsibilities & impact- Order intake and entry in the Warehouse Management System (WMS)
- Scheduling and allocation of orders
- Creation of transport orders
- Complaint handling
- Preparation of documents (delivery papers)
- Recording and checking incoming goods
- Telephone customer support
- Correspondence with customers and partners
Requirements
What you’ll need- Experience in freight forwarding or logistics
- Very good German and English language skills
- Good MS Office skills
- You work accurately, are solution-oriented and highly organized
- You are customer-oriented and communicate easily with others
- You remain composed and maintain oversight even during busy or stressful periods
Benefits
Comp & perks- Health: We offer flexible working arrangements by agreement.
- Development: Take advantage of our extensive training offerings, online learning programs and individual training to continuously develop your skills.
- Financial benefits: Discover exclusive discounts on products and services from well-known providers through our corporate benefits.
- Onboarding: We support you with personal guidance and an interactive online onboarding option to help you start successfully in your new role.