Senior Operational Excellence Manager – Training

DSV - Global Transport and Logistics

Operational Excellence Trainer at DSV managing TMS training programs and employee onboarding initiatives. Develops training frameworks and delivers both virtual and in-person training sessions.

Posted 7/24/2026full-timeDubai • 🇦🇪 United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering comprehensive training frameworks, with a strong focus on operational excellence, logistics, and supply chain management. Proficient in utilizing Transport Management Systems and Learning Management Systems to enhance training effectiveness and promote best practices.

Highest-signal resume keywords

Operational Excellence Training Framework DevelopmentTransport Management Systems (TMS)Freight Forwarding OperationsTraining Delivery and FacilitationLean Principles and Process Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DesignTraining Effectiveness MeasurementOnboarding Program FacilitationData Quality StandardsOperational Reporting

Soft Skills

CoachingFacilitationCommunication

Tools & Technologies

Learning Management Systems (LMS)Power BI

Industry Keywords

Supply Chain ManagementLogisticsFreight ForwardingAir FreightSea FreightCustoms ProcessesBilling and Finance Processes

About the role

Key responsibilities & impact

Develop and maintain a comprehensive Operational Excellence training framework
Design, create, and update training materials and presentations
Deliver instructor-led training sessions both virtually and face-to-face across MEA Region
Facilitate onboarding programs for all new employees
Act as the primary training specialist for current and future operational systems
Develop and deliver training related to system upgrades, releases, enhancements, and new functionality
Measure training effectiveness and learner competency
Promote best practices, Lean principles, process adherence, and data quality standards

Requirements

What you’ll need

Diploma or degree in Supply Chain Management, Logistics, Business Management, Industrial Engineering, Learning & Development, Organizational Development, or a related field
Minimum 5 years' experience in freight forwarding and logistics
Minimum 3 years' experience delivering training, coaching, or facilitation
Strong operational experience across Air, Sea, Road, Customs, or Supply Chain functions
Advanced knowledge of Transport Management Systems (TMS)
Strong understanding of freight forwarding operations
Knowledge of Air Freight, Sea Freight, Customs processes, Billing and Finance processes, Data Quality, Operational Reporting, Power BI, and Learning Management Systems (LMS)

Benefits

Comp & perks

Professional development opportunities
Health insurance
Flexible work arrangements