DSV - Global Transport and Logistics

Trainer

• Organize and facilitate training activities at the site in support of DSV’s overall training strategy.
• Serve as an ongoing assistant with educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.
• Provide effective on-the-job training and coaching.
• Observe and evaluate associates to measure progress and to evaluate effectiveness of training.
• At the completion of training, submit a completed training plan, indicating date and areas trained (i.e. picking, packing).
• Attend staff meetings and other meetings as required by leadership.
• Provide refresher training at the request of leadership.
• Execute warehouse duties as assigned when not performing training.
• Ensure training sessions are properly prepared and executed with established materials, within established timelines.
• Provide feedback and training progress to Supervisors and Managers based on individual trainee needs.
• Document/track the training for associates.

MHE Trainer

Customer Support

• Building rapport and trust with Clients by delivering exceptional service
• Processing and inputting customer orders accurately and timely
• Running stock reports to check product availability
• Checking all orders for special requests and expediting as necessary
• Assisting with invoicing and handling returned merchandise

Customer Service Agent, CSR

General

• Pick, scan, label, and move products
• Count and inspect products for damages
• Comply with all safety and quality protocols

Material Handler

• Coordinate and oversee all operational activities in assigned areas.
• Mentor and train new and existing associates in specific distribution activities.
• Oversee and coordinate unloading of inbound shipments, stacking, and staging of outbound shipments.
• Verify required paperwork with drivers and ensure products are properly counted.
• Responsible for customer interactions in a professional manner.
• Participate in safety and quality meetings.

Senior Material Handler, Lead

Shipping Coordinator

• Process customer orders accurately and timely
• Generate necessary paperwork for orders
• Maintain a good relationship with customers
• Ensure accuracy in shipping and receiving documents
• Operate computer terminal for data entry tasks

Shipping and Receiving Coordinator

• Carry out customer service activities in a prompt, courteous and effective manner
• Timely and accurate handling of customer orders in compliance with DSV Work Instructions
• Accurate input of information concerning orders, shipments, receipts, physical inventories, etc.
• Oversee all paperwork associated with orders and maintain the corresponding files
• Operate the computer terminal in a proficient manner

Shipping and Receiving Clerk, 2nd Shift

Operator

• Create, coordinate and complete shipments of goods between company and clients
• Coordinate with off-site logistics locations, suppliers, and vendors to meet deadlines and track all shipments
• Process orders and ensure shipment schedules are met
• Develop and maintain operational reports and complete shipments of goods
• Act as a point of contact for customer service
• Ensure completion, accuracy, and delivery of transactions for clients
• Dispatch requests to transportation providers
• Unload inbound shipments safely and move products to the correct destination
• Efficiently stage, stack, and load the merchandise in the appropriate areas
• Ensure that the trailer is secured and chocked prior to entering the trailer
• Load/Unload product correctly using the appropriate handling techniques
• Perform labeling, sorting, wrapping, packing, and repacking as needed

Warehouse Operator

• Create, coordinate and complete shipments of goods between company and clients.
• Coordinate with off-site logistics locations, suppliers and vendors to meet deadlines and track all shipments.
• Process orders and ensure shipment schedules are met.
• Develop and maintain operational reports and complete shipments of goods between company and clients.
• Act as a point of contact for customer service.
• Ensure completion, accuracy, and delivery of transactions for clients.
• Dispatch requests to transportation providers.

Manager

• Oversee strategic direction, operation, compliance, and financial results for a designated operation
• Oversee manpower, recruiting, retention, and development of people for the operation
• Ensure that procedures exist at all sites to guarantee client service and productivity
• Responsible for overall safety and security of assigned operations and staff
• Develops teams to achieve company and client objectives for the operation
• Acts as site level champion of client relationship management

General Manager

Content Writer

• Perform Customs business activities
• Responsible for transactions with U.S. Customs (CBP) concerning the entry and admissibility of merchandise
• Conduct effective research, communicate with the client and/or CBP, manage Customs entries, monitor clearance, and recordkeeping
• Review Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain the appropriate documents required to support claims or disclaims
• Ensure proper and timely payment of duties, taxes, or other charges assessed or collected by CBP
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Maintain accurate and up-to-date knowledge of customs regulations and procedures
• Attend provided trainings
• Support the development and implementation of customs compliance procedures and policies

Customs Specialist – Entry Writer

Supervisor

• Responsible for leading the warehouse department in all operational disciplines and ensure operational excellence, high productivity, and customer satisfaction
• Coordinates warehouse activities and facility maintenance under the direction of the Warehouse Manager and Branch and Regional Management
• Responsible to train warehouse personnel to ensure a well-coordinated shipping and receiving plan
• Responsible for the daily scheduling of warehouse personnel
• Directs the day-to-day activities of the warehouse, including shipping, receiving, sanitation, maintenance, inventory control
• Responsible for maintenance of warehouse equipment, providing preventive maintenance programs and repairs
• Ensures that the warehouse personnel have safe, efficient equipment to perform the distribution functions
• Responsible for warehouse safety programs to provide a safe and clean workplace for employees and within regulations
• Recommends equipment requirements and replacements to upgrade and maintain warehouse productivity and efficiency
• Responsible for recruitment, hiring, training, performance management, and discipline of direct reports
• Timely reporting and compliance with deadlines
• Researches, identifies, and presents new ideas to improve warehouse operations
• Ensures compliance with applicable federal, state, local, and company safety policies
• Performs other duties as needed/assigned

Warehouse Supervisor

Team Lead

• Support daily warehouse operations by coordinating the activities of a designated team.
• Ensure accurate, efficient, and safe handling of products.
• Lead and support a team of warehouse associates in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity, accuracy, and compliance with safety and quality standards.
• Research discrepancies that may occur in the shipping and receiving process.
• Will train new and existing associates on current Standard Operating Procedures.
• Provide on-the-job training, coaching, and feedback to team members.
• Assist with problem-solving and escalate operational issues as needed.
• Ensure proper use of equipment, PPE, and adherence to safety policies.
• Perform regular quality and inventory checks to minimize errors and damages.
• Support continuous improvement initiatives.

Warehouse Operator Specialist, Team Lead

• Oversee daily operations of warehouse including shipping and receiving
• Supervise warehousing staff and ensure productivity and safety guidelines are met
• Collaborate with HR for hiring, training, and performance evaluation of staff
• Plan and manage inventory levels and volume of goods
• Ensure compliance with all service level agreements and quality systems
• Lead continuous improvement initiatives for operational efficiency
• Maintain high customer satisfaction by managing service standards

Administration

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Administration Specialist – Fixed Term Contract

Operations

• Plan, arrange, monitor, and control all aspects of distribution planning
• Support haulage planning across national routes
• Ensure compliance with company quality policies and objectives, maintaining KPIs
• Carry out general administrative duties, including event management, invoicing, filing, handling queries, claims, and cost checking in line with departmental requirements
• Respond promptly to general enquiries, escalating issues where necessary
• Communicate effectively with internal and external customers, drivers, suppliers, and other offices
• Maximise the efficient utilisation of the vehicle fleet
• Prepare accurate documentation for the warehouse team to support the timely loading and offloading of cargo
• Produce reports and KPIs as required
• Undertake any other duties as reasonably requested by management

MHE Trainer

Customer Service Agent, CSR

Material Handler

Senior Material Handler, Lead

Shipping and Receiving Coordinator

Shipping and Receiving Clerk, 2nd Shift

Warehouse Operator

Warehouse Operator

General Manager

Customs Specialist – Entry Writer

Warehouse Supervisor

Warehouse Operator Specialist, Team Lead

Manager

Administration Specialist – Fixed Term Contract

Operations Assistant