Dsquares

Artificial Intelligence

• - Identify business processes that can be optimized through AI solutions.
• - Partner with business stakeholders to understand challenges and translate them into AI use cases.
• - Lead the implementation and rollout of AI-powered tools and initiatives.
• - Collaborate with cross-functional teams including HR, Operations, IT, and Business Leaders.
• - Design and deliver AI awareness sessions, workshops, and user training.
• - Support change management and user adoption throughout AI transformation projects.
• - Monitor AI initiatives, measure impact, and recommend continuous improvements.
• - Stay up to date with emerging AI technologies and industry best practices.
• - Ensure AI solutions align with company policies, governance, and ethical standards.

AI Transformation Specialist

Account Manager

• Identify, acquire, and develop strategic partnerships with key merchants and enterprise accounts.
• Own and manage a portfolio of high-value partners, ensuring long-term growth and retention.
• Lead commercial negotiations and finalize partnership agreements aligned with business objectives.
• Build trusted relationships with senior stakeholders and act as the primary point of contact for strategic accounts.
• Develop partnership growth plans and identify new revenue opportunities within existing accounts.
• Analyze partnership performance, provide actionable insights, and present regular business reviews to management.
• Collaborate with internal teams to ensure seamless execution of partnership initiatives and campaigns.
• Support, coach, and share best practices with junior team members.
• Stay informed on market trends, competitor activities, and emerging business opportunities.
• Consistently achieve and exceed commercial and partnership growth targets.

Senior Partnerships Executive

Customer Success Manager

• Receive merchant handover from the Sales team after deal closure.
• Create merchant accounts and branches within the Prepit system.
• Configure merchant settings according to business requirements.
• Set up menus, products, categories, pricing, operating hours, and other merchant specific configurations.
• Ensure all merchant information is accurately entered into the system.
• Validate setup quality before merchant activation.
• Coordinate merchant onboarding timelines and implementation plans.
• Serve as the primary point of contact during the onboarding phase.
• Resolve onboarding related issues and escalate technical issues when necessary.
• Follow up on pending tasks to ensure timely merchant activation.
• Work closely with Sales, Product, Operations, and technical teams.
• Maintain accurate onboarding records and merchant documentation.
• Prepare weekly and monthly onboarding reports.

Customer Success Executive – Merchant Onboarding, Configuration

Software Engineer

• - Design, develop, and maintain mobile applications using the Flutter framework.
• - Collaborate with cross-functional teams to gather requirements, design user interfaces, and implement features.
• - Write clean, maintainable, and efficient code.
• - Implement and maintain state management using BLoC and Cubit patterns, ensuring clear separation of business logic and UI layers.
• - Debug and resolve issues and bugs in mobile applications.
• - Optimize application performance for maximum speed and scalability.
• - Stay up-to-date with Flutter and mobile app development trends and best practices.
• - Contribute to the continuous improvement of development processes and practices.
• - Participate in code reviews to ensure code quality and adherence to best practices.

Senior Mobile Developer – Flutter

Technical Project Manager

• **About The Role:****As a **Software Project Manager**, you’ll be responsible for Full ownership of project delivery, starting from contract signing until final delivery and getting sign off from client side.****__**Duties & Responsibilities:**__
• - Full ownership of project delivery, starting from contract signing until final delivery and getting sign off from client side.
• - Manage client’s communication during project implementation.
• - Coordination between internal stakeholders to make sure of delivery according to timelines and scope agreed on.
• - Responsible for creating all project documentations (project plan, SOW documentation and weekly status reporting for client).
• - Follow up on project timelines between all internal and external stakeholders.
• - Setting prioritization based on projects delivery pipeline and align this with product analysis.
• - Manage implementation of scope and raise flag of CR creation with solution architect (when needed).
• - Ensure of compliance of overall company process flow during all project life cycle.

Software Project Manager

Support Engineer

• Monitor applications and production systems.
• Troubleshoot and resolve technical issues.
• Analyze logs and database records.
• Support APIs, integrations, and scheduled jobs.
• Perform SQL queries and database investigations.
• Escalate and follow up on complex issues.
• Prepare incident and root cause analysis (RCA) reports.
• Coordinate with internal teams and clients.
• Maintain technical documentation.

Technical Support Engineer – L2

Customer Support

• Act as the main point of contact for merchant branches regarding operational requests, inquiries, and issues.
• Handle and follow up on merchant support tickets and service requests.
• Investigate and resolve merchant related issues while ensuring compliance with service level agreements (SLAs).
• Monitor and manage customer reviews, feedback, and complaints received through the Prepit platform and other channels.
• Respond professionally to merchant and customer inquiries in a timely manner.
• Coordinate with Operations, Product, Technical, and other internal teams to resolve issues efficiently.
• Escalate critical cases and follow up until full resolution.
• Maintain accurate records of all communications, requests, and issue resolutions.
• Support merchant onboarding, training, and platform adoption when required.
• Prepare regular reports on support performance, issue trends, customer feedback, and merchant satisfaction.
• Contribute to delivering a seamless experience for both merchants and end users.

Merchant & Customer Support Executive

Product Designer

• Design process from concept to execution.
• Create user personas, customer journey maps, user flows, wireframes, site maps and other UX documentation to effectively communicate interaction and design ideas.
• Interpret and translate wireframes into tangible and compelling experiences.
• Expertise in creating comprehensive design systems, including reusable component libraries, to streamline design processes and implement nested component architectures for modular design and customization.
• Ability to take design decisions based on a strategic design roadmap or personal design expertise and reasoning.
• Create documentation and guidelines for effective usage of design system components.
• Manage the entire design workflow, from initial wireframes and prototypes to final delivery to developers.
• Collaborate closely with development teams for seamless integration of design components.
• Collaborate with cross-functional teams to ensure design consistency and usability.
• Gather and evaluate user requirements in collaboration with Product managers and Engineers.
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders.

UI/UX Designer

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

Full-stack Engineer

• **Duties & Responsibilities:**
• - Design, develop, and maintain scalable web applications.
• - Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• - Implement front-end components using latest frameworks and libraries (React, Angular, etc.).
• - Develop server-side components and APIs using modern programming languages and frameworks.
• - Ensure code quality through best practices, code reviews, and automated testing.
• - Troubleshoot and resolve technical issues and bugs.
• - Stay current with emerging technologies and make recommendations for continuous improvement.
• - Mentor junior developers and foster a culture of learning and collaboration.