Technical Support Engineer – L2

Dsquares

Technical Support Engineer troubleshooting client technical issues in a loyalty program solutions company. Collaborating with teams to ensure client satisfaction with our products.

Posted 6/21/2026full-timeCairo • 🇪🇬 EgyptJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor applications and production systems.
Troubleshoot and resolve technical issues.
Analyze logs and database records.
Support APIs, integrations, and scheduled jobs.
Perform SQL queries and database investigations.
Escalate and follow up on complex issues.
Prepare incident and root cause analysis (RCA) reports.
Coordinate with internal teams and clients.
Maintain technical documentation.

Requirements

What you’ll need

Bachelor's degree in Computer Science, IT, or related field.
- 1–2 years of experience in Technical/Application Support.
- Good knowledge of SQL Server and database troubleshooting.
- Experience with REST APIs and Postman.
- Understanding of Windows environments.
- Knowledge of HTTP, JSON, XML, and system integrations.
- Strong troubleshooting, analytical, and communication skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dsquares Website LinkedIn All Job Openings 51 - 200 employees Founded 2012 🥽 AR/VR 🤝 B2B 🛍️ eCommerce 💰 Private Equity Round on 2020-12 AR/VR
B2B
eCommerce Dsquares is a company that appears to focus on enhancing customer engagement through augmented reality (AR) technology. They likely provide solutions for businesses to interact with users in innovative ways. Their services may include AR experiences that are accessible through various platforms, allowing users to connect with brands in a more immersive manner. Technical Support Engineer – L2 🔥 56 minutes ago 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor applications and production systems.
Troubleshoot and resolve technical issues.
Analyze logs and database records.
Support APIs, integrations, and scheduled jobs.
Perform SQL queries and database investigations.
Escalate and follow up on complex issues.
Prepare incident and root cause analysis (RCA) reports.
Coordinate with internal teams and clients.
Maintain technical documentation. 🎯 Requirements
Bachelor's degree in Computer Science, IT, or related field.
- 1–2 years of experience in Technical/Application Support.
- Good knowledge of SQL Server and database troubleshooting.
- Experience with REST APIs and Postman.
- Understanding of Windows environments.
- Knowledge of HTTP, JSON, XML, and system integrations.
- Strong troubleshooting, analytical, and communication skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 3 days ago PartnerOne 201 - 500 🏢 Enterprise ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Technical Support Engineer providing support to customers at NetWitness, a cybersecurity company. Leading troubleshooting efforts and contributing to knowledge base articles in a hybrid work environment. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Chef Linux MongoDB MS SQL Server MySQL NoSQL Puppet Python SaltStack SQL Switching Unix Technical Support Specialist 🕒 March 18 Grubtech 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Support Specialist providing first-class technical assistance to Grubtech customers. Troubleshooting and resolving technical issues for platform, integration, and POS-related challenges. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLSQL ServerREST APIsPostmanHTTPJSONXMLdatabase troubleshootingtechnical supportincident analysis

Soft Skills

troubleshootinganalytical skillscommunication skills

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in IT