Customer Success Executive – Merchant Onboarding, Configuration

Dsquares

Customer Success Executive responsible for onboarding new merchants to Prepit platform post-sale. Ensuring smooth implementation and configuration for a seamless merchant experience.

Posted 6/21/2026full-time6th of October City • 🇪🇬 EgyptJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Receive merchant handover from the Sales team after deal closure.
Create merchant accounts and branches within the Prepit system.
Configure merchant settings according to business requirements.
Set up menus, products, categories, pricing, operating hours, and other merchant specific configurations.
Ensure all merchant information is accurately entered into the system.
Validate setup quality before merchant activation.
Coordinate merchant onboarding timelines and implementation plans.
Serve as the primary point of contact during the onboarding phase.
Resolve onboarding related issues and escalate technical issues when necessary.
Follow up on pending tasks to ensure timely merchant activation.
Work closely with Sales, Product, Operations, and technical teams.
Maintain accurate onboarding records and merchant documentation.
Prepare weekly and monthly onboarding reports.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Commerce, Information Systems, or a related field.
1–3 years of experience in Customer Success, Account Management, Operations, Merchant Onboarding, or Implementation roles.
Experience working with SaaS, POS, FoodTech, FinTech.

Benefits

Comp & perks

Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchant account creationmerchant configurationdata entrysetup validationonboarding coordinationissue resolutionreport preparation

Soft Skills

communicationorganizationproblem-solvingcollaborationtime management

Certifications

Bachelor's degree