dsm-firmenich

QA Engineer

• Maintain the Company Quality and food safety system to assure all products and processes meet the defined specifications and standards, and are meeting the customer requirements, as well as legal, regulatory and corporate requirements.
• Assure that all company activities are fully compliant with the applicable standards and practices: ISO 9000/FSSC22000, kosher, halal, HACCP, (Chinese) GMP and others.
• Responsible for the management of suppliers and tollers, including the introduction, evaluation, maintenance and auditing of suppliers, to ensure that supplier management meets the requirements of the headquarters.
• Ensure that all changes which have a potential impact on regulatory status or customer satisfaction are adequately managed in line with the “Management of Change” procedures.
• Maintain close contact and coordinate with all relevant internal parties to ensure quality issues are discussed and resolved: Production, Maintenance, QC, Marketing & Sales, Logistics, Purchasing, and that for all levels and organisational units.

Lead Specialist, Quality Assurance

Manager

• Define and execute the site’s master improvement plan, ensuring alignment with strategic business objectives.
• Drive all improvement initiatives across processes, equipment, and continuous improvement programs to maximize efficiency and performance.
• Lead, mentor, and develop a multidisciplinary team of project leaders and engineers, fostering a culture of collaboration and excellence.
• Ensure on-time delivery of improvement projects with clear, measurable outcomes that support long-term success.
• Collaborate cross-functionally to embed innovation and operational excellence throughout the organization.
• Track and analyze performance metrics, adapting strategies to sustain improvements and achieve ambitious targets.

Senior Manager, Strategic Plant Improvement

Compliance

• Research and monitor regulatory and industry trends in the US and international markets that may impact product development, compliance, and market access for current and future business strategies
• Assist in preparing documentation for product development and changes, including regulatory filings, claim verification, and review of marketing or launch materials.
• Support compliance activities related to country of origin and associated documentation, collaborating with internal teams and external experts as needed.
• Explore innovation opportunities across various product categories, such as OTC drugs, medical devices, cosmetics, dietary supplements and/or medical foods.

Regulatory Affairs Intern

Brand Manager

• Analyse syndicated data and media performance to track brand and category performance and share insights with the team.
• Conduct competitive audits and compile reports on social media/digital strategy, pricing, packaging, and promotional activity.
• Assist in planning and executing brand campaigns across digital, social, and in-store channels.
• Update and maintain brand guidelines and shared resource folders.

Brand Marketing Intern

Supply Chain

• Collaborate with the warehouse and logistics team to solve real business challenges
• Complete a key improvement project from planning through execution
• Perform data checks and reporting to keep operations running smoothly
• Document processes and share updates to ensure clear communication across teams

Supply Chain & Logistics Analyst Internship

Operations

• Assist with daily production activities, monitor and document production metrics, and support troubleshooting under supervision.
• Ensure adherence to GMP, safety protocols, and company policies; participate in quality checks and documentation.
• Contribute to efficiency and waste reduction projects; collect and analyze data for improvement opportunities.
• Work closely with production leads, maintenance, and quality teams; prepare reports and presentations summarizing findings.

Operations Intern

Software Engineer

• Expect 50% of time engaging with staff members on the shop floor gathering information (process steps, relevant photos, safety requirements and other parameters) to develop new and modify existing procedures.
• Expect 50% of time spent at a PC constructing procedures using Microsoft applications.
• Any downtime from procedure development could be spent assisting with process or project engineering tasks.
• Perform other duties as required.

Maintenance & Engineering Intern, Taste Texture & Health

• Assist in conducting quality control tests and inspections on raw materials and finished products.
• Support the documentation and maintenance of quality records and reports.
• Help monitor and ensure compliance with GMP and food safety standards.
• Participate in the investigation and resolution of quality issues and customer complaints.

Quality Control Intern - Operations

Quality Control Intern

• Learn to read/modify BricsCAD drawings
• Help administer changes in Brady/LOTOTO
• Help administer changes in Heat Map Index/Critical Asset List
• PSM Mechanical Integrity Documentation support

Engineering Intern, Taste Texture & Health

Account Manager

• Establish strong customer relationships, while developing commercial opportunities and value propositions.
• Develop and maintain account plans for assigned customers.
• Maintain account plans and opportunity development through CRM.
• Setting sales forecasts and budget for assigned customers.
• Commercial Management and responsibility for customer quotations, pricing and submission of tenders.
• Coordinate premix formulation briefings, development and customer acceptance and approval.
• Responsible for filing of formulation and technical information/reports in accordance with existing quality system requirements.
• Co-operation and liaison with other DSM stakeholders, e.g.: Logistics, Customer Service, Credit Management to ensure prompt and optimal service to customers (processing of orders, deliveries, debt collections).
• Keep abreast of product and technical developments within the industry, e.g.: competitor product launches, product applications, etc.
• Attendance at Industry events may be required, involving stakeholder engagement with customers.
• Assist the ANH Management with projects, surveys, reports and various tasks as required.
• Keep up to date with current national and international feed regulations and pertinent to DSM business.
• Keep up to date with technical literature and new raw materials addition feasibility into premix for new business opportunity through attending presentations/seminars/trainings on new materials and DSM products.
• Follow safe work practices and behaviour according to DSM Life Saving Rules.
• Report all incidents and injuries promptly and accurately to management.
• Provide direction as required to QA and production team to resolve customer complaints / NCRs.

Account Manager, Animal Nutrition

Customer Support

• Order management (both commercial and sample orders) and Shipping Coordination: Validate PO from customers, ensure timely & accurate entry of customers’ orders, manage PO transfers and delivery notes creation. Follow up with planning team on supply and allocation release. Coordinate with warehouses, forwarders, and distribution sites on shipment booking and track shipment status while updating the customers and answering their enquiries.
• Invoice and Documentation Management: Process goods receipts and create invoices for orders. Prepare and manage shipping documents, process credit and debit notes, and handle documentation across the region.
• Complaint Resolution: Investigate and resolve logistics service complaints, manage returns for justified complaints, and process credit notes as needed.
• Sales Estimation and KPI Management: On-time order processing, provide weekly sales estimations, update OTIF loss reasons, and ensure timely invoicing and backorder management in line with KPIs.
• Project Support and Process Improvement: Assist the Regional S&OP Lead with Operations Excellence initiatives, suggest process improvements, and contribute to workflow enhancements and productivity. Promote benefits of Customer Portal to customers.
• Reporting and Ad Hoc Tasks: Prepare regular reports, perform user acceptance testing (UAT), provide backup support for assigned markets, and complete any other ad hoc tasks as directed by the line manager.

Lead Specialist, Customer Care, APAC

Human Resources

• Design and implement the Day 2 HR service delivery model , balancing in-house and outsourced shared services, and ensure operational readiness for payroll, HR administration, time management, benefits, and compliance.
• Lead HR operations within the divestment program , driving program management activities such as planning, risk mitigation, stakeholder alignment, and progress tracking.
• Build a data-driven HR culture , enhancing analytics capabilities, AI adoption, and overseeing data governance, reporting infrastructure, and insights delivery using tools like InsightsNow Visier.
• Manage external HR vendors and agreements , including TSA with Global Employee Services, vendor contracts, SLA governance, and performance tracking across RPO, payroll, and benefits providers.
• Drive process improvement and technology transformation , focusing on simplification, automation, digitalization, and defining the future-state HR technology landscape in collaboration with Digital & Technology.
• Shape global HR strategy and leadership , streamline HR operations across regions, harmonize processes, ensure data compliance, and lead the global HR Operations & Excellence team toward Day 2 and beyond.

Global Head of HR Operations – Excellence

• Drive the future of supply chain as a Data + AI Product Manager.
• Lead a cross-functional team to design and deploy data and AI-driven components in digital solutions.
• Partner with Product Owners to define the roadmap, translating complex supply chain requirements into data and AI initiatives.
• Propose optimal squad setups and drive daily execution, managing the backlog for data modelers, data engineers, technical data stewards, BI developers, and data scientists.
• Collaborate with Supply Chain Platform Leadership and other data+AI product managers to find reusability and standardization to accelerate delivery.
• Lead the full lifecycle of data and AI products ensuring rigorous progress reviews and delivery standards.
• Champion the product within the user community, tracking adoption metrics to ensure solutions deliver real operational value.
• Ensure long-term sustainability of data+AI components by cataloging underlying data products and maintaining clarity on data and AI assets.

Data & AI Product Manager – Supply Chain

• Oversee regional customer experience compliance operations, providing strategic guidance and leadership to ensure alignment with business goals for the region
• Manage, coach, and mentor the team members. Manage and drive the team to improve performance, efficiency & resolve conflicts, including escalations.
• Create a back-up plan and act as backup during departmental colleague’s absence when necessary
• Lead integration, business transformation projects, balancing priorities and ensuring timely, high-quality outcomes
• Collaborate with other Sales, Business and Planning to develop capabilities for cross-regional operations, supporting Sales growth in the country/region
• Develop and implement productivity initiatives to drive efficiency in both regional and cross-regional logistics operations.
• Ensure regional performance meets or exceeds KPIs, maintaining high standards of service and operational efficiency. Handle customer complaints, collaborate with respective functions for complaints investigation and ensure complaint closure within expected timeframe