dsm-firmenich

Global Head of HR Operations – Excellence

dsm-firmenich

full-time

Posted on:

Location Type: Office

Location: Getzersdorf • Austria

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Job Level

Lead

About the role

  • Design and implement the Day 2 HR service delivery model , balancing in-house and outsourced shared services, and ensure operational readiness for payroll, HR administration, time management, benefits, and compliance.
  • Lead HR operations within the divestment program , driving program management activities such as planning, risk mitigation, stakeholder alignment, and progress tracking.
  • Build a data-driven HR culture , enhancing analytics capabilities, AI adoption, and overseeing data governance, reporting infrastructure, and insights delivery using tools like InsightsNow Visier.
  • Manage external HR vendors and agreements , including TSA with Global Employee Services, vendor contracts, SLA governance, and performance tracking across RPO, payroll, and benefits providers.
  • Drive process improvement and technology transformation , focusing on simplification, automation, digitalization, and defining the future-state HR technology landscape in collaboration with Digital & Technology.
  • Shape global HR strategy and leadership , streamline HR operations across regions, harmonize processes, ensure data compliance, and lead the global HR Operations & Excellence team toward Day 2 and beyond.

Requirements

  • Significant experience in global HR operations, preferably within a complex transformation, separation, or divestment environment.
  • Demonstrated senior program management expertise, ideally with formal project management training or certification
  • Deep understanding of HR systems, data, and vendor ecosystems, including management of TSAs and external service providers.
  • Proven ability to lead change and drive process excellence across global teams.
  • Experience / Knowledge of various employee centric technology, data and AI platforms
  • Understand the HR Effectiveness integration within the HR operating model
  • Understand growth drivers and key performance measures and apply it to effectively support the business strategy
  • Encourages cross-functional and global thinking & working and ensures awareness of external trends and practices
Benefits
  • Unique career paths across Animal Nutrition & Health - explore what drives you and get the support to make it happen
  • A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
  • Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
  • A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
  • Customer-first approach, turning ideas into impactful solutions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR service delivery modelprogram managementdata governanceanalytics capabilitiesprocess improvementtechnology transformationautomationdigitalizationHR systemsvendor management
Soft skills
leadershipchange managementcross-functional collaborationstakeholder alignmentrisk mitigationcommunicationstrategic thinkingproblem-solvingdata-driven decision makingglobal thinking
Certifications
project management certification