Customer Service Supervisor

dsm-firmenich

full-time

Posted on: 12/29/2025

Location Type: Office

Location: Singapore • 🇸🇬 Singapore

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Mid-LevelSenior

About the role

Oversee regional customer experience compliance operations, providing strategic guidance and leadership to ensure alignment with business goals for the region
Manage, coach, and mentor the team members. Manage and drive the team to improve performance, efficiency & resolve conflicts, including escalations.
Create a back-up plan and act as backup during departmental colleague’s absence when necessary
Lead integration, business transformation projects, balancing priorities and ensuring timely, high-quality outcomes
Collaborate with other Sales, Business and Planning to develop capabilities for cross-regional operations, supporting Sales growth in the country/region
Develop and implement productivity initiatives to drive efficiency in both regional and cross-regional logistics operations.
Ensure regional performance meets or exceeds KPIs, maintaining high standards of service and operational efficiency. Handle customer complaints, collaborate with respective functions for complaints investigation and ensure complaint closure within expected timeframe

University degree with at least 5 years equivalent experience in customer experience or order management (OTC)
Must have SAP experience – SD & LE module, highly preferred – MM modules
Preferably with team lead experience
Must be highly energetic with ability to drive for results.
Well-developed communication skills.
Good level of numeracy
High level of accountability, resilience and emotional regulation

Benefits

Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen
A chance to impact millions of consumers every day – sustainability embedded in all we do
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on
A community where your voice matters – it is essential to serve our customers well

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer experienceorder managementSAPSD moduleLE moduleMM moduleperformance managementproductivity initiativeslogistics operationsKPI management

leadershipcoachingmentoringconflict resolutioncommunicationaccountabilityresilienceemotional regulationteam managementresults-driven

university degree