DriveTime

Engineering Manager

• Oversee end-to-end delivery of Pega projects
• Lead the planning, execution, and completion of features
• Analyze and identify linkages and interactions between component parts
• Foster a culture of continuous improvement and collective ownership
• Set clear, measurable performance goals for team members
• Provide timely, actionable feedback and manage the full employee lifecycle
• Utilize code reviews and work assessments for quality control
• Collaborate with senior stakeholders to provide strategic insights

Manager, Software Engineering – Pega

Operations

• Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning
• Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion
• Establishing team priorities and translating leadership direction into clear, actionable work plans
• Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks
• Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement
• Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations
• Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards
• Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations
• Partnering with engineering and automation teams to reduce manual, repetitive work
• Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing
• Managing team capacity, resource allocation, and workload balancing across competing priorities
• Overseeing on-call rotations and ensuring equitable distribution of responsibilities
• Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships
• Communicating status, risks, and priorities clearly to both technical teams and business stakeholders
• Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting

Team Lead, IT Systems Operations

General

• Review and adjudicate claims for GAP product
• Verify multiple documents to ensure correct amounts applied to loans or returned to customers

Ancillary Specialist

• Lead a team of software engineers to build applications that help redefine how we do business
• Collaborate with other engineers to work on key features across DriveTime
• Mentor incredibly smart, friendly, and passionate team
• Drive several exciting initiatives, help solve problems, no matter how big or small
• Work on business-critical projects built around cutting-edge technologies
• Convey strategy and accuracy to our top-level decision-makers

Manager, Software Engineering

Full-stack Engineer

• Lead a small team of software engineers to build applications that help redefine how we do business -- and keep us ahead of our competitors.
• Collaborate with other engineers to work on key features across DriveTime.
• Mentor incredibly smart, friendly, and passionate team.
• Drive several exciting initiatives, help solve problems, no matter how big or small, work on business-critical projects built around cutting-edge technologies, and convey strategy and accuracy to our top-level decision-makers.

Lead Software Engineer

Claims Specialist

• Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
• Properly adjudicates claims within approval limit and in accordance with department & industry standards.
• Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
• Effectively navigates department resources in order ensure adherence to department process flows and policies.
• Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
• Other duties as assigned.

Mechanical Claims Adjuster

Account Manager

• Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines
• Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence
• Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively
• Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value
• Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership

Area Manager – Dealer Strategic Partnerships

Manager

Area Manager

• Owning dealer relationships within your assigned territory—building trust, identifying growth opportunities, and turning partnerships into high-performing sales engines.
• Driving revenue growth by onboarding new dealer partners, increasing loan volume, and expanding GoFi’s market presence through consultative selling and strategic influence.
• Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs, tools, and competitive advantages to help them sell more effectively.
• Acting as the face of GoFi, strengthening the dealer experience and ensuring seamless coordination with their assigned Dealer Specialist to close deals and maximize value.
• Analyzing performance metrics, market conditions, and competitive activity to inform proactive strategies and report actionable insights to leadership.