DriveTime

Customer Support

• Contact customers interested in purchasing a vehicle from DriveTime
• Utilize an online database to service potential customers and generate dealership appointments
• Focus on efficient, effective talk-offs for appointment setting and sales volume
• Communicate with customers using DriveTime platforms including text, chat, and email
• Develop professional relationships with customers and dealerships
• Fully explain the steps of the sales process to customers
• Ensure successful transition of the customer to a retail location for finalization

Customer Experience Team

Manager

• Owning dealer relationships within your assigned territory
• Driving revenue growth by onboarding new dealer partners, increasing loan volume
• Delivering impactful training and support, empowering dealers with a deep understanding of GoFi’s programs
• Analyzing performance metrics, market conditions, and competitive activity

Area Manager

Recruitment

• Play a pivotal role in finding the people who are crucial to our success.
• Act as an individual contributor on the front line of talent pipelining.
• Work closely with the hiring leaders to develop, drive and execute comprehensive search strategies designed to recruit roles across all skill levels.
• Set, track, and follow-up on all candidates.
• Focus on efficient, timely follow up of sourced leads to ensure the highest success rate in setting up interviews.
• Determine the type of employment and company experience the candidate is seeking and respond accordingly.
• Develop professional relationships with candidates to identify their goals and ambitions.
• Create and build positive relationships with hiring managers.

Talent Acquisition Specialist

Call Center Representative

• Design, implementation, and deployment of Omnichannel communication solutions.
• Lead technical execution of platform enhancements and new feature adoption.
• Build and maintain integrations between contact center platforms and enterprise systems.
• Participate in cross-functional projects that expand or improve customer communication capabilities.
• Provide technical expertise during solution design and project planning.
• Support production systems through targeted troubleshooting and optimization when necessary.
• Document system architecture, configurations, and implementation processes.

Contact Center Engineer

Analyst

• Apply analytical and strategic skills to build and develop business cases for major initiatives
• Develop strategies that recover money while maintaining empathy for customers
• Formulate and institute business strategies in loss mitigation, recoveries, repossession, and remarketing
• Partner with product, tech, data science, and operation teams to implement data driven strategies
• Analyze and develop the full life cycle of a project including implementation/execution
• Drive analytical initiatives to improve operational and transaction profitability
• Effectively communicate insights using software such as Tableau with colleagues and senior leaders
• Design, develop, test, and implement new products and solutions

Customer Experience Team

Area Manager

Talent Acquisition Specialist

Contact Center Engineer

Analyst II, Loss Mitigation