DriveTime

Analyst

• Apply your analytical and strategic skills to initiate, build, and develop the business case for major company initiatives.
• Develop strategies that recover money while doing so with empathy.
• Formulating, developing and instituting business strategies in loss mitigation, recoveries, repossession, and remarketing to reduce net losses.
• Partnering with product, tech, data science, and operation teams to implement data driven strategies.
• Analyzing and developing the full life cycle of a project including implementation/execution.
• Communicate with concise insights and/or visualizations utilizing software such as Tableau.
• Leveraging various AI technologies to streamline operational and technological improvements.
• Design, develop, test, and implement new products and solutions.

Loss Mitigation Analyst II

Compliance

• Maintaining and executing monitoring and testing functions related to DriveTime, Bridgecrest, SilverRock and other related entities
• Conducting and reporting monitoring and testing of assigned business processes, from planning to reporting, ensuring findings are communicated effectively and timely
• Monitoring developments in business practice changes, analyzing the impact of developments on new and existing programs and practices, and communicate the assessment of the impact to management and affected employees as necessary
• Preparing and presenting results of compliance monitoring procedures and providing recommendations to management as necessary
• Engaging in DriveTime’s culture and development opportunities, including professional development and the development of professional relationships with audit/compliance personnel, management, and DriveTime employees

Compliance Monitoring Specialist

Insurance

• Use knowledge of vehicle systems and repairs to validate, approve, and authorize payment for repair recommendations on warranty claims
• Work over the phone with service advisers and technicians to ensure correct repairs are performed and help get customers back on the road
• Validate repair recommendations and authorize claim payments in accordance with SilverRock warranty policies
• Collaborate with internal teams to resolve complex claims and ensure timely customer resolutions
• Manage multiple time-sensitive requirements and meet deliverable due dates
• Handle challenging customer and technician calls, diagnose issues, and identify solutions while maintaining positive attitude and professionalism

Mechanical Claims Adjuster

Executive Assistant

• DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.
• Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
• The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.
• You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
• This role is currently posted for systematic use only. We would love you to stopover to our career site at https://jobs.drivetime.com/ to discover other opportunities within the DriveTime brand family.
• We are hiring!!

Virtual Assistant, AI

Full-stack Engineer

• Senior Pega Software Engineer responsible for driving initiatives and solving problems across business-critical projects.
• Work on projects built around cutting-edge technologies and convey strategy and accuracy to top-level decision-makers.
• No sponsorship provided; individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire.
• Hiring is contingent upon successful completion of background and drug screening; DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Senior Software Engineer, Pega

IT Support

• Provide day-to-day remote IT technical support to employees across the DriveTime family of companies
• The Service Desk is the face of IT, ensuring end users’ technical difficulties are resolved in a timely manner to prevent downtime
• As IT Support Specialist II, be the primary escalation point for the Enterprise Service Desk team
• Troubleshoot, diagnose, and correct problems with computers, network-related issues, printers, and other peripherals
• Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions
• Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues
• Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations
• Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals
• Ensure proper functioning and integration with existing systems
• Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed
• Collaborate with other IT teams for escalations and problem resolution
• Monitor end users’ and team members’ issues to protect data integrity and prevent unauthorized access or breaches
• Identify gaps and potential vulnerabilities to keep all data and systems secure
• Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes
• Provide technical feedback to team members and provide leadership with any concerns identified
• Document various data points to identify training gaps
• Provide guidance to end-users on the use of software applications, hardware, and IT best practices