Mechanical Claims Adjuster

DriveTime

Claims Adjuster working remotely, validating automotive repair recommendations for warranties. Managing multiple claims while ensuring adherence to industry standards and departmental policies.

Posted 6/4/2026full-timeRemote • Arizona, Florida, Nevada, North Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
Properly adjudicates claims within approval limit and in accordance with department & industry standards.
Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
Effectively navigates department resources in order ensure adherence to department process flows and policies.
Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
Other duties as assigned.

Requirements

What you’ll need

High-school diploma required; Bachelor’s Degree preferred.
3+ years of experience with current automotive mechanical and diagnostics.
Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
Must have clear and professional verbal and written communication, as well as strong negotiation skills.
Is proficient in typing and general computer skills.
Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities.
Must be solutions-oriented.

Benefits

Comp & perks

Work From Home.
Medical, dental, and vision coverage.
401(K).
Company paid life insurance policy.
Short and long-term disability coverage.
Growth Opportunities.
Tuition Reimbursement.
Wellness Program.
Consistent Work Schedule.
Game Room.
In-House Gym.
Paid Time Off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive mechanicaldiagnosticsautomotive systemsrepair proceduresparts pricinglabor guidesrepair shop procedures

Soft Skills

verbal communicationwritten communicationnegotiation skillscollaborativesolutions-orientedtime managementmulti-tasking

Certifications

high school diplomaBachelor's degree