Team Lead, IT Systems Operations

DriveTime

Team Lead managing IT Systems Operations at DriveTime Family of Brands. Leading a team to modernize, automate, and streamline IT processes for better efficiency and accountability.

Posted 7/1/2026full-timeRemote • Arizona • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning
Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion
Establishing team priorities and translating leadership direction into clear, actionable work plans
Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks
Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement
Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations
Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards
Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations
Partnering with engineering and automation teams to reduce manual, repetitive work
Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing
Managing team capacity, resource allocation, and workload balancing across competing priorities
Overseeing on-call rotations and ensuring equitable distribution of responsibilities
Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships
Communicating status, risks, and priorities clearly to both technical teams and business stakeholders
Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting

Requirements

What you’ll need

5+ years of experience in IT operations, systems administration, or enterprise application support
2+ years of people management experience leading technical teams
Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience considered
Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment
Experience managing workloads and projects using Smartsheet or similar resource management tools
Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications
Strong capacity planning, prioritization, and resource management skills
Experience working in cross-functional environments with multiple stakeholders.

Benefits

Comp & perks

Work From Home. Feel free to rock the casual wear while still being camera ready.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT OperationsSystems AdministrationEnterprise Application SupportProcess ImprovementOperational EfficiencyWorkload ManagementResource AllocationPerformance MonitoringSLA ManagementTechnical Documentation

Soft Skills

CoachingCommunicationAccountabilityCross-Functional CollaborationStakeholder Management