Drive DeVilbiss Healthcare

Customer Specialist

• Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with customer service needs in US and Canada.
• Comply with quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
• Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
• Enter and process orders received via phone with accuracy.

Customer Solutions Specialist – Temporary

• Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada.
• Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
• Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
• Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
• Enter and process orders received via phone, with accuracy.
• Provide product availability and manage customer back-orders, as needed.
• Support the sales team by aiding them with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Provide over the phone assistance with product assembly and parts inquiries.
• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
• Achieve performance goals on a consistent basis and established KPIs.

Customer Solutions Specialist

Account Executive

• Service existing accounts, secure orders, and establish new accounts by organizing and planning daily work schedules to contact current and potential clients
• Identify development opportunities in accounts by analyzing current business, interviewing key customer and company personnel, assessing additional needs, and evaluating potential
• Keep management informed by submitting regular activity and results reports, weekly work plans, and monthly/annual territory analyses
• Monitor market competition by gathering information on pricing, products, new offerings, delivery schedules, merchandising techniques, and other relevant data
• Drive sales by making initial presentations, explaining product/service enhancements, and introducing new products and services

Field Sales Representative

• Services existing accounts and establishes new accounts by organizing daily work schedule
• Identifies development potential in accounts
• Focuses sales efforts by studying existing and potential volume of dealers
• Keeps management informed by submitting activity and results reports
• Monitors competition by gathering current marketplace information
• Recommends changes in products, service, and policy
• Resolves customer complaints by investigating problems
• Initiates sales process by building relationships
• Develops sales by making initial presentation
• Closes sales by overcoming objections

Inside Sales Representative

• Service existing accounts, secure orders, and establish new accounts by organizing and planning daily work schedules
• Identify development opportunities in accounts by analyzing current business, interviewing key customer and company personnel
• Keep management informed by submitting regular activity and results reports, weekly work plans, and monthly/annual territory analyses
• Monitor market competition by gathering information on pricing, products, new offerings, delivery schedules, merchandising techniques
• Recommend changes to products, services, and policies based on performance evaluation and competitive developments

Field Sales Representative – Government, Mid-west Region

Collections

• Review open accounts and follow up if they are past due.
• Work with the deductions department to reconcile any deductions/short-pays that may arise.
• Resolve any unapplied cash on an account.
• Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls.
• Maintain strong level of professionalism and customer service with clients via excellent communication.
• Process Bank Wire, ACH & Credit Card transactions.
• Reach out to customers on pending orders.
• Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance.
• Work closely with the Sales Team as it relates to customers that are not within payment terms.

Collections Representative

Financial Planning and Analysis

• Assist with preparation of monthly, quarterly, and annual financial reports
• Support the preparation of financial statements and supporting schedules
• Perform account reconciliations and investigate discrepancies
• Help maintain general ledger accuracy and documentation
• Assist with budgeting, forecasting, and variance analysis
• Compile and analyze financial data using Excel and reporting tools
• Support audit preparation by organizing financial documentation
• Ensure compliance with accounting policies and internal controls
• Participate in process improvement and financial reporting projects
• Collaborate with accounting, finance, and cross-functional teams as needed