Customer Solutions Specialist

Drive DeVilbiss Healthcare

Customer Solutions Specialist providing product information, placing orders, and finding solutions in a fast-paced environment. Supporting customer service needs in US and Canada while handling inquiries.

Posted 7/14/2026full-timePort Washington • New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and providing accurate product information. Proficient in utilizing technology and systems to manage high volumes of customer interactions while achieving performance goals.

Highest-signal resume keywords

Customer ServiceExcellent Communication SkillsProblem ResolutionMicrosoft Systems ProficiencySAP Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct KnowledgeComplaint DocumentationPost Market Surveillance CompliancePerformance Goal Achievement

Soft Skills

EmpathyPatienceListening SkillsQuick LearnerInnovative Problem Solving

Tools & Technologies

Microsoft SystemsSAP

Industry Keywords

Customer FocusedSales SupportBack-Order ManagementInbound CommunicationOutbound Communication

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada.
Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
Enter and process orders received via phone, with accuracy.
Provide product availability and manage customer back-orders, as needed.
Support the sales team by aiding them with their daily service needs.
Follow up as needed to ensure accuracy and effortless customer experience.
Provide over the phone assistance with product assembly and parts inquiries.
Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
Achieve performance goals on a consistent basis and established KPIs.

Requirements

What you’ll need

1-2 years’ experience in the position to be considered for promotion
Customer Focused
Prior customer-facing experience preferred
Excellent communication and problem resolution skills
Excellent computer skills, including knowledge in Microsoft Systems
SAP experience helpful
Quick learner, able to think on feet and find innovative solutions
Empathy, patience, listening skills
Career minded individual with ability to work flexible hours
Maintain a Scorecard of an A/B average to be considered for promotion

Benefits

Comp & perks

Competitive Benefits
Paid Time Off
401(k) Savings Plan