Dollar Tree Stores

Customer Support

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Customer Service Associate I

Manager

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor
• Perform opening and closing procedures
• Process all corporate directives
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise and processing damaged merchandise
• Protect and secure all company assets, including store cash
• Help supervise, train, and develop Store Associates
• Maintain cleanliness throughout the store

Assistant Manager

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address any questions or concerns
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor
• Ensure the seasonal areas of the store are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise and process damaged merchandise
• Maintain areas of the store to company standards
• Protect and secure all company assets
• Adhere to policies and procedures including safety guidelines
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment

Assistant Manager I

Engineer

• Drive standardization and documentation of standard operating procedures and distribution process across the Dollar Tree Logistics using strong process management and lean principles
• Drive implementation and adoption of new process innovations across multiple distribution facilities
• Develop, implement and maintain labor standards, labor management system configuration, analysis and reporting
• Identify innovations and perform experiments to create processes that increase customer value, reduce cost per case, and increase building capacity
• Determine root causes of "defects" in performance through deep dive data analysis and decomposition and process observation
• Collaborate with business partners in cross functional areas such as Operations, Safety, Quality, Loss Prevention, Engineering, Information Technology, and Finance in support of Supply Chain initiatives
• Coordinate with Information Technology and drive the operational execution of software enhancements

Process Engineer

Director

• Provide comprehensive Employee Relations leadership for the Enterprise, SSC, DC & Store Field leadership.
• Develop and lead strategic, innovative and rigorous processes & tools to support positive leadership and employee relations programs.
• Work collaboratively with the HRBP’s and Leaders in the DC’s and Stores Organizations.
• Counsel and assist assigned HRMs and Operations Leaders on various employee relations matters.
• Oversee and execute the long-term operations strategy, methodology, and management of labor relations.
• Partnering with Field HR to respond to issues and create appropriate action plans to mitigate risk and provide support.
• Conduct regular market analysis of employment trends and recommend programs and proactive HR interventions.
• Partner with HR Centers of Excellence inclusive of Benefits, Compensation, and Talent Acquisition to maintain aligned messaging to the Associates.
• Ensure Company policies support our labor strategy.
• Assess through soliciting feedback from all levels of Associates and provide recommendations as needed.
• Strategically partner with other business partners in the organization to develop programs and tools aimed at reducing and preventing Associate turnover and lack of engagement.
• Ensure service standards are monitored and addressed consistently.
• Be accountable for continuous improvement and service delivery excellence.
• Stay up to date on trends and applications of Labor and Employment laws.

Director – Positive Associate Relations

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address questions or concerns
• Help organize merchandise from delivery truck to stockroom to sales floor
• Perform opening and closing procedures as needed
• Process corporate directives including Pull and Hold/Destroy and Task Compliance
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, and record keeping
• Maintain areas of the store to company standards
• Protect and secure company assets including store cash
• Help supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment
• Maintain cleanliness throughout the store

Customer Service Associate I

Assistant Manager

Assistant Manager I

Process Engineer

Director – Positive Associate Relations

Assistant Manager Trainee

Customer Service Associate I