Customer Service Associate II

Dollar Tree Stores

Customer Service Associate II assisting with daily store operations and customer service interactions. Maintaining cleanliness and managing sales transactions in a retail environment.

Posted 6/28/2026part-timeJonesboro • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship management skills while effectively managing daily store operations. Proficient in cash accounting and maintaining a clean, organized, and safe environment for customers and associates.

Highest-signal resume keywords

Customer Service ExperienceCash Register ManagementBasic Math ProficiencyOrganizational SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash AccountingMerchandisingStockingOperational Document InterpretationLifting 30-50 Lbs

Soft Skills

Communication SkillsRelationship ManagementDecision-Making SkillsIntegrityProblem-Solving

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

RetailCustomer ServiceGroceryDrug StoreHotelRestaurant

About the role

Key responsibilities & impact

Responsible for assisting with daily operations of your assigned store
Supporting customers with merchandising and stocking as needed
Assisting with cleanliness throughout the store
Managing sales transactions while working assigned cash register
Ensuring a positive, safe, and respectful environment while maintaining professional interactions with customers and associates
Other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
High level of integrity is required
Proficiency in basic math for cash accounting is required

Benefits

Comp & perks

Employee Assistance Program
Retirement plans
Educational Assistance
Medical insurance
Dental insurance
Vision insurance