Docebo

Events

• Own the end-to-end strategy and execution for Docebo-hosted events like RKO, PKO, and executive events, while playing a lead role in our massive Inspire conference.
• Create branded moments that strengthen Docebo’s market identity while simultaneously moving the needle on pipeline, retention, and ROI.
• Lead high-level cross-functional collaboration with Sales, Marketing, and Executive teams to ensure every event aligns perfectly with our global business goals.
• Drive the full project lifecycle from venue sourcing and contract negotiation to meticulous budget management and on-site run-of-show execution.
• Partner with the broader marketing team to fuel pre-event buzz across social, email, and paid channels to ensure packed houses and high engagement.
• Leverage cutting-edge AI tools to streamline your workflows, automate the boring bits of planning, and elevate the creative output of the entire events team.
• Rigorously track performance metrics and deliver post-event insights that prove value and continuously raise the bar for what a "Docebo Event" looks like.

Global Events Manager

DevOps Engineer

• Governance & Standardisation: Define and maintain "Golden Standards" for the release process across all product teams to ensure consistency.
• Interdependency Management: Analyse and validate cross-service dependencies prior to deployment, ensuring changes in "Service A" do not compromise the integrity of "Service B."
• Risk Mitigation: Assess risks associated with each release cycle, defining clear rollback plans and timely mitigation strategies.
• Process Automation: Collaborate with DevOps teams to automate release checklists and quality gates.
• Communication Orchestration: Act as the primary liaison between Engineering, Product, QA, and Security stakeholders to align release timelines and expectations.
• Continuous Improvement: Analyse post-release metrics to identify bottlenecks and constantly optimise the workflow.
• Enforce release readiness standards across all teams, with the authority to block releases if unmitigated or unclear risks are identified, in collaboration with Engineering Leadership.
• Track and communicate delivery blockers, dependencies, and risk indicators, escalating issues to the appropriate teams or line managers to ensure timely resolution and maintain a predictable release pace.
• Guarantee the company is always capable of deploying hotfixes for any service, promoting and validating processes that favour the use of tested release candidates over cherry-picked changes.

Release Engineer

• Develop and oversee a global experiential strategy that infuses Docebo’s unique brand identity into every activation.
• Act as a strategic strike-partner to Sales and Account Management by designing high-touch pre-event warm-ups and post-event follow-ups.
• Own the end-to-end attendee experience, obsessing over every detail from the first registration click to the final onsite 'wow' moment and beyond.
• Tailor experiences for everyone from hands-on product experts to C-suite decision-makers.
• Lead and mentor a high-performing team of specialists to evolve their mindset from 'logistics-first' to 'experience-first' project management excellence.
• Own the strategy for third-party events, webinars, roadshows, and the flagship Inspire conference.
• Collaborate with Creative, Product, and Content teams to ensure innovations and thought leadership shine.
• Maintain elite standards for vendor negotiations and budget management while leveraging Asana, CVENT, and Salesforce.

Director, Brand Experience – Events

Account Manager

• Develop and execute growth plans for your book of business.
• Lead processes to expand or modify customer usage of Docebo.
• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
• Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
• Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
• Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
• Ensure all account-related data is current and accurately reflects the status of each account.
• Analyze data to drive strategic conversations and objectives with clients.
• Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
• Achieve and exceed sales and retention targets consistently.

Senior Account Manager – Enterprise

Business Development Rep

• Strategize the Hunt: Identify and map out key stakeholders within our Ideal Customer Profile (ICP) to ensure we are engaging with the organizations that will benefit most from Docebo.
• Craft the Narrative: Leverage and create high-impact, compelling messaging that cuts through the noise and sparks genuine curiosity about the future of learning.
• Master the Outreach: Connect with potential clients via outbound calling, using active listening and rapport-building to turn cold introductions into warm opportunities.
• Elevate the Experience: Provide a world-class first impression for inbound prospects, acting as a knowledgeable guide to how Docebo can help their teams excel.
• Architect Your Success: Manage your calendar with precision, dedicating time to high-value activities that ensure you hit your goals and fuel the Docebo growth engine.
• Drive the Impact: Focus relentlessly on pipeline generation, growing both the business and your own professional career as you contribute to our global mission.

Business Development Representative, Mid-Market

Account Executive

• Drive Revenue Growth: Qualify and close new business opportunities with precision, acting as the primary growth engine for Docebo within the Dutch market.
• Master the Buyer Journey: Deeply understand the prospect's needs and business drivers to articulate the Docebo value proposition with local relevance and impact.
• Navigate Technical Frontiers: Confidently guide prospects through technical scenarios, including SSO, APIs, and AWS cloud hosting, ensuring a seamless path to partnership.
• Collaborate for Success: Partner closely with Sales Development and Marketing teams to refine lead qualification and provide vital feedback on lead quality in the region.
• Architect Relationships: Develop robust, trust-based relationships with key clients, ensuring they are primed for expansion as new Docebo features hit the market.
• Win with Data: Manage every aspect of your pipeline within the CRM, using data-driven insights to make informed decisions and maintain total transparency.
• Execute with Agility: Thrive in a fast-paced environment where you can pivot between short-term sales sprints and long-term strategic success.

Account Executive, Dutch Speaking

Support Engineer

• Address customer inquiries and technical issues via inbound/outbound calls, live chat, video, and ticketing systems.
• Troubleshoot technical issues by asking clarifying questions and gathering information to identify the root cause.
• Take appropriate actions to resolve customer issues quickly and escalate when necessary.
• Conduct phone, chat, or email conversations within a highly technical environment for up to 8 hours per day.
• Follow up with customers to confirm full resolution of their concerns in a timely manner.
• Research complex technical issues using troubleshooting skills or escalate to senior technical staff when required.
• Manage customer expectations by communicating realistic response and resolution times.
• Reference various resource materials while simultaneously interacting with customers.
• Remain seated or relatively sedentary for long periods, ensuring consistent attendance and punctuality in a contact center environment.
• Adhere closely to set break and lunch schedules determined by business needs.

Technical Support Analyst, Tier 1

• Drive the Revenue Engine: Qualify and close new business opportunities with precision, directly fueling Docebo’s ambitious growth across the SEEMEA market.
• Master the Buyer Journey: Deeply understand the prospect's needs and business drivers to articulate the Docebo value proposition with impact and clarity.
• Navigate Technical Frontiers: Confidently guide prospects through technical scenarios, including SSO, APIs, and AWS cloud hosting, making the complex feel simple.
• Collaborate for Success: Partner closely with Sales Development and Marketing teams to refine lead qualification and provide vital feedback on lead quality.
• Architect Relationships: Develop robust, trust-based relationships with key clients, ensuring they are primed for revenue-generating expansion as new features hit the market.
• Win with Data: Manage every aspect of your pipeline within the CRM, using data-driven insights to make informed decisions and maintain total transparency.
• Execute with Agility: Thrive in a fast-paced environment where you can pivot between short-term sales sprints and long-term strategic vision.