Technical Account Manager – Public Sector

Docebo

Account Manager developing relationships with public sector customers to ensure success with Docebo's AI solutions. Collaborating across teams to translate complex workflows into actionable initiatives for clients.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptSQLTableau

About the role

Key responsibilities & impact

Architect the Future: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities.
Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction.
Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management.
Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks.
Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health.
Innovate through Pilots: Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide.
Bridge the Gap: Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps.

Requirements

What you’ll need

SaaS Troubleshooting Veteran: Bring 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing enterprise or large accounts within a SaaS environment.
Public Sector Navigator: Proven experience working within the United States public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures.
Technical Translator: Masterful communication and presentation skills, with a proven ability to distill highly complex, technical jargon into clear, value-driven solutions for executive and non-technical stakeholders.
Web Technology Fluent: Possess a solid working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols.
Data & Integration Specialist: Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., Workato, Zapier), or building BI reporting tools (e.g., Snowflake, Tableau, Looker, Power BI).
Proactive Risk Mitigator: A strong project management mindset combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness.
Globally Mobile: Ready and willing to step out into the field with the ability to travel internationally (with notice) up to 25% of the time.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS troubleshootingfront-end web technologiesJavaScriptCSSHTMLRESTful APIsOAuth 2.0SAML Single Sign-OnSQL queriesiPaaS technology

Soft Skills

communication skillspresentation skillsanalytical mindsetprocess-oriented approachproject managementcustomer relationship managementproblem-solvingcollaborationrisk mitigationstakeholder engagement