Customer Success Manager – Public Sector

Docebo

Customer Success Manager guiding government partners to transform mission-critical goals using Docebo's AI-powered learning platform. Ensures deep product adoption and fosters long-term partnerships for success.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions.
Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results.
Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools.
Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials.
Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact.
Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve.
Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution.

Requirements

What you’ll need

5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts with flair.
A proven ability to build instant rapport and influence diverse stakeholders, ensuring customers achieve their outcomes while you drive upsell growth.
Thrives under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills.
Effective Communicator: Whether it's a virtual presentation or a written compliance and strategy doc, you deliver your message with clarity, punch, and empathy.
Natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends.
Approaches every interaction with positive intent, a collaborative mindset, and a passion for inclusivity.
Ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessB2B SaaSDocebo LMSAI-powered toolscomplex configurationsupsell growthhigh-value accountsorganizational skillsvirtual presentationcompliance documentation

Soft Skills

effective communicationrelationship buildinginfluence stakeholdersorganizational skillscollaborative mindsetpositive intentnatural curiosityempathythrives under pressureproblem-solving

Certifications

Docebo certification